Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
324 reviews
5 stars
300
4 stars
6
3 stars0
2 stars3
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Bianca, Holly, and Penny for their exceptional service.
Professionalism
The eye exam and consultation experiences were frequently described as thorough and professional, with customers feeling well-informed about their options.
Product Issues
Some customers reported issues with incorrect prescriptions and dissatisfaction with the quality of glasses, leading to frustration and a lack of confidence in the service.
Positive Experiences
Numerous reviews highlighted positive experiences, with customers expressing satisfaction with their purchases and the overall atmosphere of the store.
- GSgregory smithJan 1, 20265.0Bianca, Holly and Penny are just the best at assisting customers with very friendly attitudes and professionalism. I just love to work with them and their knowledge of insurance allowances is fabulous!
- RBRose BushDec 3, 20251.0This rating is not for the eye exam section. The doctor and entire group back there is excellent. They give excellent customer service. This rating is for the sales person, Bianca. Several weeks ago, I had my eyes checked. They had worsened so I needed new glasses. I selected frames then sat down with Bianca. After my insurance was applied, she told me that I owed $300. I couldn’t afford it. I am disabled, on a fixed income. I went back a couple of days later to see if anything could be adjusted. Bianca brought it down to $200. I couldn’t afford this either. I talked to my insurance company about this. I was concerned because my eyes have worsened, I needed the new prescription. The insurance agent told me that my insurance would cover my frames and lenses leaving a $0 balance for me to pay. I was told to go back to Lense Crafters and to give them a call when I got there. Well, I just left there. Bianca was the salesperson available. I explained all this to her. Regardless what I said, she kept giving me excuses for the costs remaining the same. I told her that I should call my insurance company because they could explain to her about my coverage and how the charges could be eliminated. She shrugged it off and said that the computer inputs my insurance. I told her again that my insurance wanted to talk to her. She continued talking, saying that Lense Crafters has better quality lenses and this justified why my insurance was not covering the cost. I told her if that was the case then maybe I needed to go elsewhere. Without hesitation she said, “you can”. This immediately left a bad taste in my mouth. I asked if I could have a copy of my prescription printed out so that I could leave. She heard me and even acknowledged what I said. She kept right on talking, suddenly being able to drop a couple of unnecessary line items from my order. In doing so, this gave me a $0 balance to pay out of pocket. This was horrible customer service. It wasn’t about making me happy. Bianca had no problem with me leaving the store 2 times unable to pay for new glasses. And rather than attempt to give me good customer service on this 3rd attempt, she agreed to me going elsewhere for glasses.
- SMSheila MurrayNov 20, 20255.0I had to work glasses and Dalton was awesome thank u Dalton
- MKMary KarbanNov 12, 20255.0Lens Crafters is a great store. Holly is always ready to help me. I've been going there for a long time & always walk away very satisfied. Keep up the good work you are appreciated.
- AMAldena MaxeyNov 12, 20255.0Sarah, Holly and Nikki were amazing today. They helped us save money and were so patient with our family. The doctor the throughly explained everything. I highly recommend.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Bristol, TN offer for eye care?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands can I find at LensCrafters?
You can find designer eyewear from brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., and more.
Does LensCrafters accept vision insurance plans?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the operating hours of LensCrafters at 554 Pinnacle Parkway?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 12:00 PM to 5:00 PM.
Can I schedule an eye exam appointment online with LensCrafters?
Yes, you can schedule an eye exam appointment online via their scheduling link on the LensCrafters website.
What payment methods are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, checks, Discover, Mastercard, and Visa.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters has a wheelchair-accessible entrance to accommodate customers with disabilities.
What nearby shopping options can I visit close to LensCrafters at The Tower Shops At The Pinnacle?
Nearby shopping options include rue21, LOFT Outlet, American Eagle & Aerie Store, Windsor, Lane Bryant, Talbots, Old Navy, and Maurices, all within The Pinnacle shopping center.
Are there entertainment venues near LensCrafters to visit before or after my eye exam?
Yes, you can visit the Marquee Pinnacle 12 and Marquee Cinemas Pinnacle for movie entertainment near LensCrafters.
If I need additional fashion or beauty items, what stores are near LensCrafters?
Nearby stores include Bath & Body Works for beauty supplies, Kay Jewelers for jewelry, Claire's for fashion accessories and piercing, and Spencer's for t-shirts.