Kroger Pharmacy

Reviews

• KN

  Katie Nixon-Thomas

  6 days ago
  1.0
  Very poor customer service! I went yesterday evening to get my prescription and was told they have two of the three I need and the other one would be ready tomorrow. Called this morning to see if it was ready and was told with an attitude that it was ordered yesterday and is not ready for today. No one told me that at all the night before. Now I’m stuck having really bad tooth pain from an extraction and no pain medication. I was not informed that they didn’t have the prescriptions and it had to be ordered.
• WS

  Whitney Sage

  Dec 16, 2025
  1.0
  Called in to confirm my prescription was received at 5:09. I was told my the pharmacist it would be ready in 30 minutes. Great! I arrived at the window at 5:49, and was told it would be another 20 minutes, along with the 4 cars ahead. We came back at 6:53. It was not until 7:23 we were greeted. We were seen and blatantly ignored for 30 minutes. As well as received a death stare from Dani when we finally honked. I had my baby in the car sleeping. Give better lead times and you won’t have so many issues.
• KK

  Kim Kim

  Dec 14, 2025
  1.0
  Horrible mean and nasty people !
• TM

  Tiffany Moschner

  Nov 13, 2025
  2.0
  As a former pharmacy technician myself, I know things can get busy sometimes. Its not as simple as slapping labels on bottles as some would believe. That being said, the level of customer service is just not there. On more than one occasion myself and/or partner has had to wait at least 15 minutes in the drive thru to even be acknowledged. On the bad days, its 20 minutes in the drive thru without being acknowledged, only to go inside and wait another 5-10 minutes at the counter and not be acknowledged. Sometimes they will even look at you and still just leave you standing there. The customer service of this pharmacy really needs to be worked on. My prescriptions are always filled on time, but that means nothing if I can't even pick them up in a timely fashion.
• LC

  Leigh Carrier

  Nov 5, 2025
  1.0
  Unfortunately, I’ve had multiple negative experiences with this pharmacy. There have been several medication errors over time, and the customer service is consistently poor. There are a couple of pharmacy techs who are knowledgeable and kind, but most of the staff seem disorganized and unhelpful. It’s been frustrating and disappointing; accuracy and professionalism should be a priority when it comes to prescriptions. I wish Arlington had more options.

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