Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
472 reviews
5 stars
450
4 stars7
3 stars1
2 stars2
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and knowledgeable, providing excellent customer service.
Quick Repairs
Many customers praised the quick and efficient repair services for glasses, often completed within minutes.
Appointment Issues
Some customers experienced frustration with appointment scheduling and paperwork requirements, leading to negative experiences.
Product Quality
While many praised the quality of service, there were complaints about the durability of glasses and issues with lenses falling out.
Personalized Assistance
Customers appreciated the personalized help in selecting frames and lenses, with staff going above and beyond to meet individual needs.
- NÝ Nguyễn6 days ago1.0“I just had a new pair of glasses made here, but when it was finished I couldn’t use them at all because my eyes felt extremely strained and tired when wearing them. I contacted them multiple times, but the staff responded very rudely and kept dragging out the resolution process. The lens quality was just okay, but the customer service was absolutely terrible. In the end, I had to throw away the glasses and lost more than $500 for the whole service. Really awful experience.”
- MLMats LundNov 14, 20255.0Johnny made a good adjustment on my glasses nose pads.
- NJNathan JensenNov 11, 20255.0Stopped in for new nose piece at no charge and great customer experience from all staff. Highly recommend!
- RSRuby SchardtNov 11, 20255.0Got my glasses adjusted super easy and quick from Jonny
- JSJosh StahlNov 3, 20255.0Staff is friendly and selection is good. What else could you ask for.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters at 510 W Empire Mall offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands are available at this LensCrafters location?
They carry brands such as Oakley, Brooks Brothers, Ralph Lauren, Vogue, Ray-Ban, Coach, Burberry, Versace, Michael Kors, Prada, Tory Burch, Dolce & Gabbana, and more.
Does this LensCrafters accept vision insurance?
Yes, most vision insurance plans are accepted including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and others. All prescriptions are welcome.
What are the regular business hours for LensCrafters at Empire Mall?
They are open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Can I schedule an eye exam appointment online?
Yes, you can schedule an eye exam online via their scheduling link provided in their profile.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters provides in-store pickup services for your convenience.
What payment options are accepted at LensCrafters?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
What nearby dining options are available around LensCrafters at Empire Mall?
Nearby dining includes Fuji Sushi Express for Japanese cuisine, Cinnabon for baked treats and coffee, Culver's for American fast food, China Pantry offering Chinese dishes, Camille's restaurant, Charleys Philly Steaks, Firehouse Sub's, and Villa Pizza for quick meals.
Are there clothing stores near LensCrafters where I can shop before or after my appointment?
Yes, nearby clothing stores include Anthropologie, Maurices, Victoria's Secret, Forever 21, AS Revival Empire Mall, OFFLINE, LOFT, Tullabee The Empire Mall, Jaber Soul Boutique, Claire's, Athleta, and Spencer's.
What other specialty stores are close to LensCrafters at Empire Mall?
Nearby specialty stores include Verizon for mobile phones, Bitcoin Depot ATM, Foot Locker for shoes and sportswear, Soma Intimates lingerie store, and JCP Salon for hair care services.