Monument Health Home+ Home Medical Equipment - Rapid City

Reviews

• TH

  Terri Huntley

  Nov 10, 2025
  5.0
  Katie was prompt, kind and skillful. Front desk people were kind and helpful. It was easy to schedule an appointment.
• BT

  Bryce Tellmann

  Jan 3, 2023
  2.0
  Nice enough, but clearly taking advantage of people in medical need. Charged $155 for a device that costs less than $30.
• ML

  Melinda Lootens

  Oct 4, 2018
  1.0
  The Respiratory people were nice but called in to pay my bill and the billing person billed me twice then wrote my card number down to have the second one repaid. A few days later the repayment was back but at the first of the month they took another payment. I did not approve this payment and never signed up for auto pay I called and complained they said that I paid it over the internet on a Sunday and they are closed on Sundays so it couldn't have been them. I am sorry but I did not use the internet that weekend my phone was not working at the time. Not to mention that I have no idea how to make a payment to them online. When I went to the website it was Reagional Hospital website and the two payment centers are separate. I had dispute the charge and cancel the card and had too wait almost two weeks before the new one came. I will never pay this bill over the phone, online or with a credit card ever again we will do cash only payments with this company. I would suggest getting receipts and keep them forever.
• BE

  Brittani Eaton

  Jun 1, 2017
  1.0
  This place is terrible. The customer service is terrible. They absolutely have no care for people at all. Also no understanding of insurance. My insurance is awesome and covers me 100%. They only gave me half of what my insurance covers, I leave knowing this called my insurance, literally telling me yes you are covered we will personally call this supply house and tell them this. I called back a couple hours later saying did my insurance call you they said it was good to go and I am covered. They basicly told me its under our discretion on what we want to give you and and still said i couldnt have the other part. We gave you the basic kit and we dont have to give you the rest even though your insurance covers it. They decide what they want to give you. I can't beleive the service here, they dont care about people for sure. On top of this Ive worked at a medical supply store before and know and understand how their contracts work. If u go in dont talk to Kim. Unbelievable.
• BB

  Bikram

  Oct 5, 2016
  3.0
  I started going to this store since September but so far my experience is not that great. Reps are trying to be helpful but the overall system is terrible. They handed me a wrong box of supplies once and they didn't even notice that until our nurse realized and gave them a call. Waiting time is longer than expected, they keep searching for items and don't seem to find it. I hope their system gets better overtime and I don't have to feel bad every time I go pick something up from there.