Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
494 reviews
5 stars
420
4 stars
8
3 stars
9
2 stars6
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional service, highlighting individuals like Caleb, Lucy, and Tonya for their professionalism and helpfulness.
Product Availability
Customers appreciated the wide selection of frames and the ability to find specific items, although some experienced issues with prescription fulfillment.
Appointment Issues
Several reviews mentioned problems with appointment scheduling and insurance verification, leading to frustration among customers.
Repair Services
While some customers were pleased with quick repairs, others reported negative experiences with repairs that led to further issues.
Overall Experience
The overall sentiment was positive, with many customers expressing satisfaction with their experiences, though there were notable complaints regarding specific service failures.
- EGElizabeth GrantDec 28, 20254.0At first they didn't have there info correct because my kids had 2 insurance, til I had to pull out my info online for them to correct it. Afterwards Caleb did an amazing job with helping me pick my options for my kids. I was able to get 2 pairs for less then $190. That was awesome!! Will be back next week to get my 2 pairs.
- EEeldubb85Dec 18, 20255.0I would like to sincerely thank you for the excellent service you provided in repairing my eyeglasses. Your professionalism, kindness, and attention to detail made the experience truly positive. Thank you again for your outstanding customer service. I will certainly continue to recommend LensCrafters to others.
- MMMadisonDec 13, 20251.0Overpriced at $120 for a basic eye exam, and the eye doctor was rude and dismissive. Never had done an eye test before and it was confusing and she was acting all annoyed.
- GWGene WayDec 10, 20255.0I recently went to the North Charleston Northwoods Mall, LensCrafters location and was met pleasantly by the manager Gwen, who was absolutely amazing. I had learned that my prescription is too strong for curved type sunglasses or eyeglasses and we had to try on at least a dozen pair. This was a two hour ordeal, which normally would be very difficult and frustrating and she absolutely made it painless as possible. We laughed we joked she was very precise clear about everything. every employee or sales associate and any business needs to conduct themselves the way Gwen did today. I highly recommend them to anyone and everyone. ask for Gwen she will take care of you for certain.you go girl!
- JMjoe mathewsNov 30, 20255.0Caleb gives excellent customer service. Always with a smile takes his time with everyone. We have witnessed his professionalism on several occasions. It really stands out because this type of service is not common anymore. I hope he is recognized for his commitment to taking care of customers as this is a great reflection of the company. The CEO should grab this employee and have him assigned to training. Caleb, employees from different professions that perform the way you do go far so keep striving.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of services does LensCrafters Northwoods Mall offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, a wide selection of designer eyewear brands, and prescription wearable technology from brands like Ray-Ban Meta and Oakley Meta.
Which designer brands are available at LensCrafters in North Charleston?
The store offers a variety of designer brands including Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., and more.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Northwoods Mall?
LensCrafters is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam at LensCrafters Northwoods Mall?
You can schedule your eye exam online through LensCrafters' appointment link or by visiting their website for scheduling options.
What payment options are accepted at this LensCrafters location?
The store accepts payment via American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Does LensCrafters Northwoods Mall provide in-store pickup?
Yes, LensCrafters offers in-store pickup services for products purchased.
Are there any nearby clothing stores where I can shop before or after my visit to LensCrafters?
Yes, nearby clothing stores include American Eagle Outfitters, Damaris Glam Boutique, House Of Aliehs, Birch and Pen, and Motherhood Maternity, providing great options for a shopping trip around your eyewear appointment.
What are some nearby eyewear and optical stores besides LensCrafters?
Nearby eyewear and optical stores include Sunglass Hut and Eye Associates of Charleston, which you might visit for additional eyewear options or services.
Are there dining options near LensCrafters at Northwoods Mall?
Yes, Wok Fast is a nearby restaurant where you can enjoy a meal before or after your eye care visit.