I have never left a negative review before on anything, but I feel like I need to do so. My appointment was extraordinarily impersonal and rushed. Tracy was preparing for a procedure I did not understand before the consent form was even given to me. My (NEW PATIENT) appointment took under 10 mins, and none of the concerns I wanted to address were given treatment, because I believe I was scheduled incorrectly. Instead, I left with a new concern.
I was prepared to let it go and move on from this horrible experience. Then, I was billed hundreds of dollars. It really feels like a treatment I didn’t need was pushed just to bill more codes. There was no financial transparency whatsoever, and it stings to pay nearly $300 for nothing to be resolved. I could have been scheduled correctly, self-paid, and left happier. Tracy practically ran out of the room after the appointment, and I was not able to talk about everything I needed as she was walking away.
I felt extremely violated, as a patient and as a person. I understand the nuances of working with patients and how hard it can be, but I was blown away. Stop overbooking if the provider cannot give 10 mins of their time to speak to someone. It is a poor standard of care and the bill on top of it is exorbitant in contrast. I know insurance is mainly who controls pricing and billing, but for such expensive care, we deserve quality, empathetic, transparent care.