Planet Fitness

4.8
232 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
571 Lancaster Byp E, Lancaster, SC
29720, United States

Hours

Reviews

4.8
232 reviews
5 stars
206
4 stars
12
3 stars
4
2 stars
2
1 star
8

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Customers consistently praised the gym for its cleanliness and well-maintained facilities.

Staff Friendliness

The staff received high marks for being friendly, helpful, and supportive, contributing to a positive atmosphere.

Customer Service

While many reviews highlighted excellent customer service, there were some complaints regarding billing issues and staff handling of problems.

Equipment Quality

The gym is noted for having a wide variety of well-maintained equipment, which customers appreciate.

Safety Concerns

There were serious concerns raised about security, particularly regarding unauthorized access to locker rooms.
  • CG
    Chris Grant
    Nov 7, 2025
    4.0
    It’s a wonderful gym, staff are extremely friendly and accommodating. Always clean but my only gripe is it isn’t 24/7. On my work weekends I wouldn’t be able to get there until 6:30pm. At least stay open until 11pm as well on the weekends, not everyone works a 9-5 😢
  • WN
    William nerio
    Oct 23, 2025
    3.0
    Well I'm not a member of the gym but my wife is a member and on Sunday 12 her car was stolen because the staff let this individual go in . suppos to use the bathroom and he went in to locker room and grabbed the keys from the locker and go away this happened at lancaster facility. so that means anyone can come in with out be checked at this time the police still have not funded the car so now we don't feel safe to go in there
  • JC
    Joey Chambers
    Sep 22, 2025
    5.0
    Dude! Caitlin and Chelsey totally helped me! I recently experienced some minor medical issues that put me out of commission from work for 3wks. I haven’t been able to figure out how to cancel my membership to stop getting charged while my body is recovering and they helped me figure it out. The biggest part about this review is that they were human, people showing patience and compassion. Thank you ladies so much, I will be better and I will be back!
  • KF
    Kent Fiedor
    Sep 13, 2025
    5.0
    Not only is PF a great place to work out, their membership agreement is of high integrity, fair, honest and transparent. You don’t get that from other gyms. In addition, PF is not focused on drawing in new members with gimicks. The other place seems more interested in getting new members and selling personal training than caring for their existing members.
  • KK
    Kendra Knopf
    Aug 3, 2025
    5.0
    I love this gym. It is extremely clean and the team there is always friendly, smiling and helpful. Chelsey is a doll and so encouraging. I see her interactions with other gym members and she truly has a gift of excellent customer service and helping folks feel good. I see her writing messages of encouragement and leaving them throughout the gym. Way to go the extra mile Chelsey! I’m not sure what her actual position is but I see her helping everywhere. She supports members with workouts, she cleans, she serves members and I see her supporting and encouraging her fellow team members. This girl is dedicated and as a woman in business that oversees regional efforts, I recognize this type of commitment and purpose driven behavior. I’d swipe her in a minute if she would come work for one of my teams. These type of employees are so hard to find. I hope her manager and regional managers see, praise and reward her for her dedication and going the extra mile 🤩

Frequently Asked Questions About Planet Fitness

What is Planet Fitness' mission and what makes it unique?

Planet Fitness believes in the strength of every individual and provides a welcoming space called the Judgement Free Zone® to build strength at your own pace.

What are the hours of operation for Planet Fitness in Lancaster, SC?

Planet Fitness is open Monday to Thursday from 5 AM to 11 PM, Friday from 5 AM to 9 PM, and on weekends from 7 AM to 7 PM. Holiday hours vary, so check their website for specific dates.