LensCrafters

4.6
332 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
101 Verdae Blvd, Greenville, SC
29607-3832, United States

Hours

Reviews

4.6
332 reviews
5 stars
293
4 stars
6
3 stars
3
2 stars
11
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees providing exceptional service.

Wait Times

Several reviews highlighted long wait times and understaffing issues, leading to frustration among customers.

Product Quality

While many customers were satisfied with their glasses and the selection available, there were complaints about issues with prescriptions and the quality of some products.

Appointment Management

Some customers experienced difficulties with appointment scheduling and communication regarding their prescriptions, leading to dissatisfaction.
  • GG
    GJ
    Dec 31, 2025
    2.0
    I had a very disappointing experience due to an extremely unprofessional staff member. They didn't even check my name properly, and I later found out they were looking at the wrong insurance information. Throughout the process, the staff member was impatient and spoke to me in a condescending, rushed tone. When it came to adjusting my new glasses, they didn't even look at my face to check the fit. They just haphazardly bent the frames and handed them back to me. The lack of care and basic service was shocking. I expected much better professional standards.
  • JG
    Jennifer Griffin
    Dec 30, 2025
    5.0
    Svetlana was wonderful! She was fun and helped us pick out great glasses!
  • ET
    Edda Thors
    Dec 22, 2025
    5.0
    Great staff and great customer service!
  • RY
    Robert Young
    Dec 8, 2025
    5.0
    Angela was the best! She walked me through my choices abd was abke to pick out the best glasses for my lifestyle
  • JJ
    Jennifer
    Nov 20, 2025
    5.0
    My visit to this shop was perfect from beginning to end. Starting with the lady that got my prescription sent over from another doctor's office, to Michael, who took my order for my new sunglasses. He was knowledgeable, kind, professional, and accommodating!! He is definitely an assest to your company!! I just picked up my sunglasses and they are absolutely perfect!! Coming from another optical store (where they were rude and pushy) to this one was night and day! Everyone was sooooo nice!! Thank you for the BEST experience!! 100/10 recommend!!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.