Gary Eye Associates

Reviews

• CP

  Chanel Phelps

  6 days ago
  5.0
  Dr. Gary was really nice and informative about my visit. Rhianna was very helpful when it came time to pick my frames.
• LB

  Lala Nicole B

  Feb 27, 2026
  2.0
  I was scheduled for a follow up appointment for 2/26/2026. I was also happy to pick up my glasses that I wasn't notified was ready for pick up as well. My appointment time was set for 2:30pm. when I got there I checked in and waited for my appointment to start. At 2:45pm the receptionist notified me that the doctor who usually conducts the testing I was scheduled for was not there to perform it. After waiting for 15 mins or my appointment could have been canceled or rescheduled for a later date. They asked me if I could come back the following day and I answered No. I explained to them that I schedule my appointments on the same days so I don't have to take multiple days off of work to attend them. So I was very disappointed in that miscommunication. On the bright side the man who assisted with me my glasses was very helpful and pleasant. At least I was able to pick up my new frames.
• JP

  Jasmin Poor

  Feb 25, 2026
  5.0
  Great experience. Dr. Gary and her team were so patient with my daughter while she was learning how to put contacts in.
• AW

  Ashley Worrell

  Feb 3, 2026
  5.0
  First appointment at this location today. The front office staff were friendly and fast, and I loved Dr Gary, she was wonderful—thorough, knowledgeable and kind. I felt like she really listened to me and was very reassuring. I have RP so going to the eye doctor gives me anxiety, but Dr Gary was great!
• PC

  Parsa Chalani

  Jan 18, 2026
  1.0
  Dear Sir or Madam, I hereby wish to formally express my serious dissatisfaction with the services I received at the LensCrafters branch located in Greenville, South Carolina. I visited the doctor at this LensCrafters location for an eye examination and to purchase a new pair of glasses. After the examination, my prescription was submitted and processed online, and after some time I received my glasses. Unfortunately, the glasses were not delivered in acceptable condition and were clearly crooked and misaligned from the very beginning. After making several in-person visits to the same location in order to resolve this issue, I encountered additional and even more concerning problems. First and foremost, the level of expertise, skill, and professionalism of the staff at this branch appears to be extremely low and unacceptable. In one instance, my wife had purchased a pair of glasses online and was dissatisfied with the frame and only intended to exchange the glasses. However, without asking her or obtaining her confirmation, the LensCrafters staff irresponsibly processed a return instead of an exchange, despite the fact that my wife had clearly intended to replace the glasses, not return them. Since the glasses had been purchased using her insurance benefits from the previous year, this incorrect action resulted in the complete loss of her insurance coverage, and this financial loss was directly caused by the poor decision made by the staff at this location. Regarding my own glasses, in addition to being delivered in poor condition, during a visit for adjustment it was stated that due to physical pressure applied during the adjustment process, one of the temples of the glasses may have become damaged. More importantly, I was never comfortable wearing these glasses. During a subsequent visit and after a re-examination of my eyes, the staff, in an unprofessional manner and accompanied by laughter, stated that the prescribed strength of my glasses was stronger than my actual vision required, and that the lenses installed did not even match the prescription previously issued by the LensCrafters doctor. Furthermore, the LensCrafters doctor stated that from the beginning I should have been prescribed single-vision lenses instead of progressive lenses. It is obvious that such an important matter should have been communicated before placing the order, not after several weeks of wasted time, repeated visits, and dissatisfaction. Finally, I was informed that because my glasses had been purchased online, I must submit the request for correction or resolution of the issues online as well. This is despite the fact that I had visited the same branch multiple times in person and that all of these problems were the result of incorrect diagnosis, improper manufacturing, and poor service provided by that very location. After several weeks of follow-up, this process is truly strange, laughable, and completely unacceptable. This LensCrafters branch has without a doubt been one of my worst service experiences. I expect that if any management or responsible authority exists, they will seriously address these shortcomings, negligence, and professional errors, and provide a clear response and appropriate resolution to this matter. Sincerely, Mahdi Chalani

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