KS
Kimyada Suber
Feb 18, 2026
Poor Communication and Lack of Compassion at Allergy Partners of The Upstate
I recently visited Allergy Partners of The Upstate with my son due to food-related allergic reactions. While the care he received from the doctor seemed adequate, the experience overall was disappointing because of the lack of compassion and poor communication from the staff.
During our visit, the nurse assisting the doctor was quite rude and seemed to have little empathy for a child who was clearly uncomfortable.
The bigger issue came afterward. My son’s school needed documentation of his allergies, so the school faxed the forms to this office. After several days without any response, I called and left a voicemail as instructed, expecting a call back within 48 hours. A week later—still nothing.
When I finally reached someone, I was told, “We don’t accept faxes.” This was very confusing because the staff at checkout had provided the fax number to give to the school. The person on the phone simply stated that parents must bring paperwork in person. I explained that I live quite far away, but no accommodation or alternative option was offered.
I eventually drove to the school to pick up the paperwork myself and brought it to the office. The front desk staff said it would take three days to process and that I could either come back in person again or pay $5 extra for them to fax it to the school — even though all of this was paperwork for a child’s medical needs.
The entire process felt unnecessarily complicated, unprofessional, and lacking in basic courtesy or understanding for families trying to manage a child’s health and school obligations. I hope the clinic reviews its procedures, trains staff on communication and empathy, and creates a better process for handling school and medical forms efficiently.