Allergy Partners of The Upstate

Reviews

• BJ

  Brittany Jones

  5 days ago
  1.0
  ⸻ I am extremely disappointed with the care and lack of accountability at Allergy Partners of the Upstate. Once again, the ball was completely dropped on my child’s treatment. We came in for a routine allergy shot and were told his serum had expired because it was never reordered in time. Then I was told it was because they forgot to get me to sign a reorder form—something that was never brought to my attention during prior visits, even though we had appointments scheduled out for the next four weeks. We were assured that we would be called as soon as the new serum arrived. After hearing nothing, I called only to find out that the serum has been sitting there for an entire week—A WEEK—without anyone notifying us. That level of negligence and lack of communication is unacceptable, especially when it directly impacts a child’s medical care. This experience shows a serious lack of organization, communication, and accountability. When it comes to ongoing treatment like allergy shots, consistency matters—and this office has failed to provide that. Thankfully, I was able to talk with a manager to get him an appointment scheduled for tomorrow.
• DD

  Dot Dar

  5 days ago
  1.0
  Not very informative to patient been there for several years and wouldn’t give me my shot without insurance card that’s been the same since I been going there
• NT

  Noah Overholt (Sonriah Thaise)

  Mar 27, 2026
  2.0
  The Dr's and Nurses are great once you can interact with them, however it has become nearly impossible to comunicate with them in recent years. They almost always require you to let them call you back in the next 48 hours. This means you dont feel important to them, and that if yiu also work 8-5, odds are you will end up playing phone tag instead of getting things done.
• KS

  Kimyada Suber

  Feb 18, 2026
  3.0
  Poor Communication and Lack of Compassion at Allergy Partners of The Upstate I recently visited Allergy Partners of The Upstate with my son due to food-related allergic reactions. While the care he received from the doctor seemed adequate, the experience overall was disappointing because of the lack of compassion and poor communication from the staff. During our visit, the nurse assisting the doctor was quite rude and seemed to have little empathy for a child who was clearly uncomfortable. The bigger issue came afterward. My son’s school needed documentation of his allergies, so the school faxed the forms to this office. After several days without any response, I called and left a voicemail as instructed, expecting a call back within 48 hours. A week later—still nothing. When I finally reached someone, I was told, “We don’t accept faxes.” This was very confusing because the staff at checkout had provided the fax number to give to the school. The person on the phone simply stated that parents must bring paperwork in person. I explained that I live quite far away, but no accommodation or alternative option was offered. I eventually drove to the school to pick up the paperwork myself and brought it to the office. The front desk staff said it would take three days to process and that I could either come back in person again or pay $5 extra for them to fax it to the school — even though all of this was paperwork for a child’s medical needs. The entire process felt unnecessarily complicated, unprofessional, and lacking in basic courtesy or understanding for families trying to manage a child’s health and school obligations. I hope the clinic reviews its procedures, trains staff on communication and empathy, and creates a better process for handling school and medical forms efficiently.
• AC

  Allen Cox

  Jan 25, 2026
  5.0
  Fantastic staff! Their diagnosis and subsequent care has made a big positive difference to my health.