Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
512 reviews
5 stars
470
4 stars
9
3 stars1
2 stars2
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, helpful, and knowledgeable, providing excellent customer service throughout the appointment and purchasing process.
Professionalism
Many customers praised the professionalism of both the sales staff and the eye doctors, noting their thoroughness and ability to explain options clearly.
Sales Pressure
Some customers reported experiencing high-pressure sales tactics, particularly regarding warranties and upselling, which detracted from their overall experience.
Product Quality
While many customers were satisfied with their glasses and the selection, there were complaints about inflated prices and issues with product quality, leading to dissatisfaction for some.
Efficiency
Customers appreciated the quick and efficient service during eye exams and the purchasing process, often noting minimal wait times.
- JSJen SeagravesNov 2, 20255.0Will assisted me and was so helpful and took the time to help me pick the right glasses and to ensure they are properly fitted. I greatly appreciate his expertise and attention to detail.
- SBShamiqua BoneparteOct 30, 20255.0I did a walk in eye appointment and the ladies at the desk were super friendly. The doctor was very informative and gave me great feedback about my eyes. From the time I walked in to checking out with a new pair of glasses my experience was wonderful. Very pleasant group of ladies there.
- ASAbigail StaggersOct 16, 20255.0I have been going to LensCrafters for 6 years an the experience has always been great.
- WFwilliam FilyawOct 6, 20251.0High pressure sales tactics used to sell warranty that is unnecessary and redundant. Service after the sale is nonexistent. Refuse to stand behind products they sale AND they inflate their prices above MSRP in order to push sales of inferior products. STAY AWAY!!!! BUYER BEWARE
- SCSteven CarnegieOct 4, 20255.0The person who took care of me and my wife was very knowledgeable, helpful, and courteous. She thoroughly explained the transaction and answered all our questions.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide range of designer brands for eyeglasses and sunglasses.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
What are the store hours for LensCrafters in Florence, SC?
LensCrafters is open Monday to Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule an eye exam appointment online at the LensCrafters scheduling link provided or by calling their main phone number at +1 843-664-2000.
Does LensCrafters offer in-store pickup for eyewear products?
Yes, LensCrafters offers in-store pickup services for your convenience.
What designer eyewear brands are available at LensCrafters?
LensCrafters carries designer brands including Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, and more.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with disabilities.
What nearby stores can I visit along with LensCrafters at Magnolia Mall?
Near LensCrafters at Magnolia Mall, you can visit Victoria's Secret & PINK, Bath & Body Works, Best Buy, Claire's, Belk, and Barnes & Noble among others for shopping and dining.
If I'm getting an eye exam at LensCrafters, where can I find spa or beauty services nearby?
Nearby beauty and spa options include New York Nails and Spa, Hair Plus hair salon, and Luxe Eyebrows beauty salon located close to LensCrafters in Magnolia Mall area.
Are there dining options near LensCrafters for after my visit?
Yes, you can enjoy dining nearby at ING Pizza and also visit Tilt Studio Magnolia for entertainment within the Magnolia Mall vicinity.