LensCrafters

Reviews

• CH

  Connie Hopkins

  2 days ago
  5.0
  I had such a pleasant experience today obtaining new lens. I worked with Trey who inspired confidence in me as he measured for the lens I now need. What a great conversation we had during the process. It's not the store, but the employees who make a business successful. I could tell everyone on that team was wonderful.
• GA

  George Andreozzi

  Apr 2, 2026
  5.0
  First of all—Bernadette is an outstanding salesperson. She was caring and incredibly understanding about what I wanted in a pair of glasses. She answered every single question I had—she’s a wealth of knowledge—and I can’t wait to do business with her again soon to get prescription lenses made for my Ray-Ban sunglasses.
• DD

  D

  Mar 20, 2026
  2.0
  When I made my first initial purchase it was fine. I had to return a pair and was looking for another pair. I wanted to know how much a pair of glasses were with my insurance and they couldn’t tell me. I was kind of confused on how they couldn’t tell me. I was told they couldn’t see the break down until after I made the purchase. Which I thought was weird. I just couldn’t understand and was told I would have to look up something with my insurance. But I had two workers talking to me and I just got overwhelmed . So I wanted to just return my glasses get my refund and maybe come back another day. One employee maybe a manager couldn’t get it and kept asking what she could do and said she thought we were cool and about how well are last visit was. I don’t know you this is business and now you bringing unnecessary attention. I kept saying I’m tired, I’m overstimulated and just want my return. It’s like they wanted me to get upset. They need to work on customer service and how to assist there customers. If a customer stated they are tired, overstimulated just want to return glasses and come back another day to buy. Learn to accept that and be pleasant. It was just too overwhelming for me and more stressful. They weren’t helpful with answering my question. I ended up going to another LensCrafters who had great customer service, very friendly and knowledgeable , answered my question about how much a pair glasses would cost me with my insurance and it was very easy and less stressful. If your looking for a great LensCrafters location go to the one in columbiana mall!!!
• AA

  Amanda

  Mar 17, 2026
  5.0
  The staff and manager were so pleasant and very helpful. The store manager provided clarity and guidance that helped me decide on what was best for me.
• LB

  Lynn Beard

  Mar 10, 2026
  5.0
  I was very impressed by everyone I encountered at Lenscrafters, from the salesperson to the nurse tech to the doctor. The technology was fabulous. Everyone made me feel completely at ease. Especially during my exam, the tech and doctor made me feel calm during my exam. I felt it was as thorough an exam as I would have gotten from an ophthalmologist or an in-person optometrist. I left feeling confident that I'd been appropriately checked for eye issues and that my prescription would be accurate. The store had plenty of inventory. I left with both contacts (which are great) and a glasses order, which I'm excited about receiving.

Frequently Asked Questions About LensCrafters