Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Aaron and Brandon for their exceptional service.
Facility Improvements
Customers noted significant improvements in the gym's facilities and equipment, appreciating the renovations and the variety of workout options available.
Childcare Services
While some reviews praised the daycare staff, there were concerns about the management of childcare services, particularly for children with special needs.
Pool and Amenities
Multiple reviews expressed frustration with the pool and hot tub, citing frequent closures and cleanliness issues, which negatively impacted the overall gym experience.
Music Volume
Several customers complained about the loud background music during workouts, indicating it detracted from their gym experience.