Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
675 reviews
5 stars
564
4 stars
16
3 stars
12
2 stars
11
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Lawrence received numerous commendations for his exceptional customer service, being described as friendly, knowledgeable, and attentive.
Staff Performance
While many customers praised the staff's professionalism and helpfulness, there were complaints about some associates being inattentive or unhelpful.
Appointment Issues
Several reviews highlighted issues with appointment scheduling, including delays and lack of communication regarding rescheduling.
Product Quality
Customers expressed mixed feelings about the quality of glasses and prescriptions, with some experiencing issues with incorrect prescriptions and delays in receiving their orders.
Store Environment
The store was generally described as clean and well-organized, contributing to a positive shopping experience.
- SSSantanna Styles6 days ago5.0Lawrence was a pleasure to work with. I would recommend him to anyone. He got my husband & I together. Customer service was top tier I really appreciate that.
- ASAntonio SandersNov 15, 20251.0Showed up 20 mins early for my appointment at 1:20p.m. to have someone come at 1:10 still got ahead of me to see the eye doctor. Bad customer service yesterday I must add when there were 4 ppl on the floor just sitting around the desk while I waited til almost 2p.m. to be seen late by the doctor while I scheduled my appointment weeks in advance. Bad customer service
- RFR FNov 12, 20251.0I scheduled an appointment for my wife and I to be seen by the optometrist here which was a simple process. However, when I needed to cancel that same appointment, I was told it was "against HIPAA" for me to do so. This is a fundamental misunderstanding of the HIPAA law which protects patient privacy. Canceling an appointment does not involve disclosing any private health information. I was not asking for test results or a diagnosis, just to perform the basic administrative task of canceling an appointment that I, myself, had made. The staff member, Jay, refused to escalate the issue or check with a supervisor, leaving us with no way to cancel without my wife having to take time out of her own workday to call herself, or be billed $50 for a no show charge. This kind of inflexibility and incorrect use of "HIPAA" as a blanket excuse for poor customer service is incredibly frustrating. We will be seeking a more professionally run practice for our eyecare needs.
- BBB.S. BrittonNov 4, 20255.0It took a while but thanks to the asst mgr (I hate that i forgot her name) I have my glasses! My frustration was at an all time high last visit and she couldn’t have been more patient with me. (I would have asked me to leave lol) then was pleasant when I came back in for my glasses that were redone AND gave me a coupon for drops for me! She truly deserves 10 stars!
- TDTony DaleyOct 21, 20255.0I had such a great experience at LensCrafters (Sandhill) thanks to Asonte – she was absolutely fantastic! From the moment I walked in, she made me feel comfortable and confident, which is something I’ve never really felt when shopping for glasses. She really took the time to get to know my style and face shape, and somehow knew exactly what would look best on me — even before I did! I ended up trying on several pairs I never would have picked for myself, and I was shocked by how great they looked. Her eye for style is incredible, and she made the whole process fun and relaxed instead of overwhelming. If you're looking for someone who truly knows what they’re doing and genuinely cares about helping you feel your best, ask for Asonte. She’s a gem!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters in Columbia, SC offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands can I find at LensCrafters?
You can find designer brands such as Oakley, Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Michael Kors, Tory Burch, and more at LensCrafters.
Do you accept vision insurance plans at LensCrafters in Columbia?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health. All prescriptions are welcome.
What are the hours of operation for LensCrafters at 470 Town Center Pl?
LensCrafters is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM.
Can I schedule an eye exam online for LensCrafters in Columbia?
Yes, you can schedule your eye exam online through their appointment link on their website or directly via the LensCrafters scheduling page.
What payment methods are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa for payments.
Does LensCrafters provide in-store pickup services?
Yes, LensCrafters offers in-store pickup services for your convenience.
Are there any optometrists near LensCrafters in Columbia?
Yes, Midlands Eye Associates and Eye Associates of Columbia are nearby optometrists, so you can easily coordinate care or referrals when visiting LensCrafters.
What other shopping options are near LensCrafters at Village At Sandhill?
Nearby shopping options include Status Clothing, Cato Fashions, LOFT, Claire's, and The Children's Place, perfect for clothing and fashion accessories shopping before or after your visit to LensCrafters.
Where can I find nearby dining options when visiting LensCrafters?
Nearby dining options include Moe's Southwest Grill, Marble Slab Creamery, Blaze Pizza, Anita's Trattoria, and Sub Station II, offering a variety of cuisines to enjoy during your trip to Village At Sandhill.