Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
204 reviews
5 stars
156
4 stars
6
3 stars
6
2 stars3
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the friendly and helpful staff, there were significant complaints about rudeness and unprofessional behavior from certain employees.
Appointment Issues
Numerous reviews highlighted problems with appointment scheduling, including cancellations without notice and confusion over virtual versus in-person exams.
Product Quality
Customers expressed dissatisfaction with the pricing and quality of glasses, with some feeling that the products were overpriced compared to competitors.
Staff Knowledge
Several customers commended specific staff members for their knowledge and assistance in selecting frames and understanding insurance, though there were also reports of inconsistency in service quality.
Communication Problems
Many reviews pointed out issues with communication, such as lack of notifications regarding order status and unclear policies regarding prescriptions and services.
- ASAhmon StewartNov 5, 20255.0If you’re ever need best deal on glasses ask for Tre very respectful and helpful
- CCcarrieeastmanOct 31, 20255.0Very pleased. The virtual exam was thorough and helpful. Nice selection of frames. Welcoming staff
- NBNiya BellOct 30, 20251.0Literally had the RUDEST experience here. I’ve been going to Len’s crafters for years, and I’ve never been treated in this manner. Well firstly, I made an eye appointment online for 10/4, couldn’t make that so I rescheduled for 10/18. Unfortunately, I had to cancel that, and I decided to not book again until I was able to find an actual appointment time that’s feasible for me. I get a text today from them, indicating that due to the excessive cancellations, I was no longer able to book. Firstly, life happens, when did rescheduling become an issue? Secondly, the message claimed that I rescheduled my cancelled appt for 11/8 when I KNOW for a fact I did NOT. I specifically didn’t make an appointment because I wasn’t sure how my schedule would work. There was an extremely rude lady that picked up the phone when I called. She claimed I rescheduled and cancelled for a total of 4 times, when I know for a fact that what she stated was not accurate. Also, she was extremely rude from initial conversation. I called stating that my appointment was inaccurately scheduled and that I never scheduled that 11/8 appointment, or 4 in total and she began speaking over me, wouldn’t even allow for me to get a word in. I had to literally tell her to stop talking just to get her to LISTEN. It’s rude to tell clients to not book an appointment at an establishment all because of their wonky online scheduling system. I only scheduled here because it’s close to where I live, and also I like their designer eyewear selection, but after this, I will definitely not visit this particular location. I reported the employee to corporate. Not sure what it will do, but I hope it’ll prevent others from being treated in the manner I was treated. She was very patronizing, sarcastic, and condescending. Would not recommend doing business at this location.
- MWMichael WylieOct 10, 20251.0Had an appointment at 4:30 and 5:00. Cancelled the 4:30 and kept the 5:00. Drove from Fairfield County for them to say that my appointment was cancelled. No notification or anything. Associates were very unhelpful. Do not, I repeat DO NOT USE THIS PLACE!!!
- FDFred DavisSep 17, 20255.0This store is terrific! My wife and I both bought glasses here after being dissatisfied with the quality of the glasses we were buying from another nearby optics store. We got JEAN as our optician. She was wonderful. Very professional, yet with a lovely personal touch. We are both quite happy. We both chose the same frames! I recommend this store and especially JEAN.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyecare services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer brand eyewear.
Which designer brands can I find at LensCrafters Columbia?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at this location.
Does LensCrafters accept vision insurance plans?
Yes, most vision insurance plans are accepted including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at 702 Crosshills Rd?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Are there options for in-store pickup at this LensCrafters location?
Yes, this LensCrafters location offers in-store pickup for your convenience.
How can I schedule an eye exam appointment at LensCrafters Columbia?
You can schedule an appointment online via their official scheduling link at LensCrafters' website or by calling their main phone number at +1 803-790-0000.
Does LensCrafters Columbia have wheelchair accessible entrances?
Yes, this LensCrafters location has wheelchair accessible entrances to accommodate all customers.
What payment options are accepted at LensCrafters?
LensCrafters accepts various payment methods including American Express, Apple Pay, Android Pay, Cash, Check, Discover, MasterCard, and Visa.
What restaurants are near LensCrafters at Crosshill Shopping Center for dining before or after an appointment?
Nearby dining options include Midwood Smokehouse, American Roadside, Julia's German Stammtisch, La Brascas Pizza, and Tacos El Puebla, offering a range of barbecue, burgers, German, Italian, and Mexican cuisines.
Are there any fitness or wellness centers close to LensCrafters Columbia?
Yes, fitness enthusiasts can visit F45 Training Forest Acres or JSF gym nearby, and for relaxation, there is Hand and Stone Spa close by.