Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
213 reviews
5 stars
164
4 stars
6
3 stars
6
2 stars3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Bernadette, Heather, and Kimberly.
Mixed Experiences
While some customers had great experiences, others reported rude service and issues with appointment scheduling and communication.
Virtual Exams
Several reviews mentioned dissatisfaction with the virtual eye exam process, citing lack of in-person doctors and additional unexpected charges.
Product Quality
Customers expressed concerns over pricing and product quality, with some feeling that the glasses were overpriced or not meeting expectations.
- SGSONIA GREEN4 days ago5.0The guy help me was very nice and gave me his opinion on the glasses that look the best .10 out 10 highly recommend 👌
- BXB XuDec 31, 20251.0Worst shopping experience: the self claimed site assistant manager (name skipped, but can be provided) literally threw iPad on the table and falsely accuse customer when she cannot clearly explain the technology behind digital lens. What a experience!
- NBNatasha BrooksDec 31, 20255.0I absolutely loved the energy of this LensCrafters location. The entire team was extremely helpful, patient, and genuinely kind from start to finish. They exuded exceptional customer service… attentive without being rushed, knowledgeable without being overwhelming. On top of that, everyone was dressed impeccably and carried themselves with style and professionalism, which made the experience feel even more polished and welcoming. You can truly tell they take pride in both their work and how they show up for their customers. A great experience all around… I’ll definitely be returning and recommending this location to others.
- TUTiffany C UlmerDec 22, 20255.0We absolutely love this store! My husband and I visited today and had the pleasure of working with Ms. Bernadette, and she is truly a breath of fresh air. She’s the complete package—knowledgeable, kind, compassionate, and thoroughly professional. My husband came in to use his vision benefits before the end of the year, and as always, Ms. Bernadette was on point. She knows exactly what needs to be done and executes it flawlessly. If you’re looking for exceptional service and someone who genuinely cares about her customers, do yourself a favor and ask for Ms. Bernadette. She delivers world-class customer service every time.
- BWBbee WwDec 16, 20255.0Bernadette is such a delight, very knowledgeable, friendly and professional.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eyecare services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer brand eyewear.
Which designer brands can I find at LensCrafters Columbia?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at this location.
Does LensCrafters accept vision insurance plans?
Yes, most vision insurance plans are accepted including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at 702 Crosshills Rd?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Are there options for in-store pickup at this LensCrafters location?
Yes, this LensCrafters location offers in-store pickup for your convenience.
How can I schedule an eye exam appointment at LensCrafters Columbia?
You can schedule an appointment online via their official scheduling link at LensCrafters' website or by calling their main phone number at +1 803-790-0000.
Does LensCrafters Columbia have wheelchair accessible entrances?
Yes, this LensCrafters location has wheelchair accessible entrances to accommodate all customers.
What payment options are accepted at LensCrafters?
LensCrafters accepts various payment methods including American Express, Apple Pay, Android Pay, Cash, Check, Discover, MasterCard, and Visa.
What restaurants are near LensCrafters at Crosshill Shopping Center for dining before or after an appointment?
Nearby dining options include Midwood Smokehouse, American Roadside, Julia's German Stammtisch, La Brascas Pizza, and Tacos El Puebla, offering a range of barbecue, burgers, German, Italian, and Mexican cuisines.
Are there any fitness or wellness centers close to LensCrafters Columbia?
Yes, fitness enthusiasts can visit F45 Training Forest Acres or JSF gym nearby, and for relaxation, there is Hand and Stone Spa close by.