LensCrafters

4.2
412 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
100 Columbiana Cir, Columbia, SC
29212-2266, United States

Hours

Reviews

4.2
412 reviews
5 stars
320
4 stars
11
3 stars
6
2 stars
12
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Tom, Kathy, and Tory.

Product Knowledge

Staff demonstrated strong product knowledge, assisting customers in selecting appropriate eyewear and explaining insurance options effectively.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences related to service delays, miscommunication, and issues with product quality.

Appointment Management

Several customers expressed frustration with appointment scheduling and wait times, indicating a need for improvement in this area.

Overall Satisfaction

Despite some negative feedback, many customers expressed high satisfaction with their purchases and the quality of their new glasses.
  • MR
    Michael Ridge
    Nov 6, 2025
    5.0
    Tom did a great job. Really made us feel welcome. Cleary explained the glasses sizing which made it easy to pick out a good pair of frames. Would recommend shopping here.
  • CF
    Charlotte Fordham
    Nov 2, 2025
    5.0
    Tom was very friendly and helpful and provided some great information that was helpful to select the right frames for my prescription . Thanks, Tom!
  • RF
    Richard Foster
    Nov 1, 2025
    5.0
    Very impressed with Tom’s knowledge about eye glasses. He was very helpful selecting options for my wife’s glasses.
  • ME
    Miriam Evans
    Oct 23, 2025
    5.0
    Tom was very nice, patient and helpful. He helped me to figure out just what I needed. He helpeed me place my order with no problem and made sure I used all of what my insurance had to offer. I will definitley be back. I can't wait to see my glasses when they get in. Thank you
  • GB
    George Blacks
    Oct 22, 2025
    5.0
    My exam experience was the best. And the salesperson Kathy was simply exemplary in finding the right pair of frames that fitted my personality perfectly. She was awesome!!!

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.