KEDPLASMA Columbia

3.5
189 reviews

About

Blood Bank

Location

KEDPLASMA Columbia
2601 Broad River Rd.,, COLUMBIA, SC
29210, United States

Hours

Reviews

3.5
189 reviews
5 stars
103
4 stars
12
3 stars
9
2 stars
11
1 star
54

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.

Management Issues

Several reviews pointed out poor management and lack of responsiveness to donor concerns, leading to frustration among customers.

Long Wait Times

Customers frequently reported long wait times for both screening and donation processes, often exacerbated by understaffing.

Customer Experience

While some donors had positive experiences, others reported feeling disrespected or mishandled during their visits.

Incentive Discrepancies

Multiple reviews mentioned confusion and dissatisfaction regarding referral bonuses and payment discrepancies.
  • AT
    Alyssa Thomas
    Dec 30, 2025
    5.0
    Great service. Used to come here back when it was Octapharma.
  • LA
    Laurie Adams
    Dec 27, 2025
    5.0
    They b gooder then me thinked ever
  • AA
    AP
    Dec 24, 2025
    1.0
    Kedplasma/US REPORT-AN-ISSUE is useless. I reported an issue 1st week of November. Got a case number. 3 weeks later no answer . Reported the SAME ISSUE w case number. Got a new case number. STILL NO ANSWER by Dec 24th. No one working that department. It's a black hole at corporate where donor concerns are pigeon holed to die. They got your plasma. Don't give a crap. Beautiful donor centers and logo. VOID OF ANY CUSTOMER SERVICE at corporate level.
  • SN
    Shawn Nelson
    Dec 10, 2025
    1.0
    On December 10, 2025, I had a very poor experience during my plasma donation. I told Mya that my arm was hurting at the needle site. She attempted to fix it but couldn’t. Beth was standing right there, clearly aware I was in pain, and did absolutely nothing. I sat there uncomfortable and irritated while she walked off to attend to someone else instead of ensuring a patient under her care was okay. When I again told Beth my arm was still hurting, she responded with an attitude and said, “Mya, come see what’s wrong with him,” instead of addressing it herself. Mya tried again, but by that point I was done and asked to be unhooked. I later spoke with the office manager, who tried to make things right, but that does not excuse Beth ignoring a patient in pain and prioritizing appearances over care. Very unprofessional and unacceptable behavior in a medical setting.
  • JM
    Jim Major
    Dec 7, 2025
    5.0
    Kedplasma is a great place to give plasma. There are other plasma centers in the Columbia area, but the staff at Kedplasma are more like family to me. This is how great the staff are and some I have known since Immunotech. Outstanding Service!

Frequently Asked Questions About KEDPLASMA Columbia

What is the address of KEDPLASMA Columbia?

KEDPLASMA Columbia is located at 2601 Broad River Rd., Columbia, SC 29210, US.

What are the operating hours of KEDPLASMA Columbia?

The center is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 1:00 PM, and closed on Sundays.