LensCrafters

Reviews

• MB

  Maxine Buck-Gailliard

  1 day ago
  5.0
  Shenae was a geat help. She took her time with us. She found us the perfect fit and color frames we wanted. We will be coming back to see her. Thanks Shenae.
• BD

  B DiVeglia

  Mar 8, 2026
  5.0
  The Charleston, SC location was great. I use LensCrafters all the time and have used them in multiple states . I’d have to say this location was my best experience. The store was well laid out, employees were helpful and knowledgeable. This will be my new location !!
• DV

  Daniel V

  Feb 26, 2026
  1.0
  I made an appointment for a routine vision test and was told they would only perform the test if I agreed to pay for a $50 retinal scan. I Informed the person checking me in that I had already had a retina scan done 4 months ago at a different vision center and could provide the images/read. I was told that they couldn't continue if I didn't agree. As a healthcare provider this is absolutely egregious to force patients to do a test that they already recently had done. I would shop elsewhere as profits are this company's main focus. I will be referring my patients elsewhere.
• JK

  James Knapp

  Feb 7, 2026
  5.0
  Charles helped me out with a repair to my glasses. Very courteous and professional! I am traveling from out of state but if I leaves here this would be my store for all my optical needs. Thanks!!
• VC

  Victoria C.

  Jan 21, 2026
  1.0
  While this place has a extremely good selection of beautiful designer glasses, both my husband and I were AMAZED by the 3 people working there. I felt like I had entered someone's home and should've called first. They literally do not get up out of their chairs to greet you, or, while I walked around for 45 minutes, come over and ask if you need any help. They are hilarious. They just sit there. When I approached the 3 of them, the snarky guy said something I couldn't understand. I asked him to repeat it and I still couldn't understand but the ladies laughed. These 3 got a cushy job, they just sit there and do nothing. When I did ask for a quote, the guy told the woman to do it and she came up with a figure that was over $200 from what I found on a Lenscrafter site when I got home. She breezed through the explanation of the lens, I didn't get any of it she went so fast. Then she told me to take a photo of it of course so she wouldn't have to write anything down. They are really milking it. They could care less about you. What a funny experience. You definitely can find a better place than this!

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