LensCrafters

Reviews

• EL

  Eric Van Liere

  3 days ago
  5.0
  Friendly staff. Renee was great with welcoming me and getting my order taken care of and my 6 mo supply is on its way 😀Dr Wu was excellent! Thorough exam and friendly. I have contacts and still needed readers, after my exam and trial, still have contacts but no need for readers!
• GM

  G Mann

  Apr 1, 2026
  1.0
  Order was placed for new lenses on 2/19/26. I was told the order would be filled in (10) business days. I followed up with the LensCrafters Aiken, SC store, no answer, all business associates were busy. They would call me back in two (2) business days. Two business days came and went. I followed up again this time in person. I found out the associate who took the order had another associate (who was training) placed the order which was done incorrectly on the computer which resulted in my order being cancelled. My lenses were reordered and a rush was put on the order, and it will be available for pick-up in ten (10) business days. Today is 4/1/26. My lenses did not come in because the lab was waiting for the frames. I asked to speak to the store manager. Store manager was at lunch and would call me back at 1:30 PM. At 2:00 PM I called the store and they told me they would have the lenses in ten (10) days. I complained. I notified the associate that this is getting ugly. I was going to notify my credit card company to dispute the charges for failing to deliver service in a timely matter. I was going to write a review including my terrible experience with doing business with this store. And notify the Chamber of Commerce and the Better Business Bureau. The store manager called me back, put me on hold and then said, and I paraphrase you can’t threaten my employees. I repeated, you leave me no recourse as a disgruntled customer. I felt I was being taken advantage of because of my age. Perception is reality and there was agism at this store. 79+1 complaints against this LensCrafters store located Aiken, SC filed with the Better Business Bureau. I do not recomend you go to this store to get your perscriptions filled.
• TW

  Terri Webb Warncke

  Mar 31, 2026
  4.0
  First and foremost, Dr. Wu is excellent. She found I had macular degeneration, which 2 other eye doctors in the area missed, and she referred me to a retina specialist. Her assistant, Hilary, is professional, friendly and has the patience of a saint. This is a very busy office so expect to be there awhile. Dr. Wu and Hilary don't stop for a second. They are constantly assisting patients. My suggestion would be to have 2 assistants..one up front to answer the phone and check patients in and one in the back to help Dr. Wu and handle the the contact lens instruction, etc. I will continue to go there because they are so good at what they do.
• DG

  Destini Glenn

  Mar 27, 2026
  5.0
  Kyla was amazing!!! The young woman who helped me get my appointment same day was great as well!!! I can’t remember her name but it was her first day and she was very knowledgeable and helpful!!! Kyla helped me to get two pairs of designer glasses on a payment plan and I am very appreciative of it!!! No interest fees just monthly payments and it was awesome!!!
• JA

  Joy Armstrong

  Mar 24, 2026
  5.0
  My experience with LensCrafters of Aiken is always PERFECTLY superior. They have a wide variety of frames, their customer service representatives are knowledgeable and kind and the kids always look forward to going. I have three kids in glasses [and myself and husband and mother] and Mrs Rosina for the last three years has been AMAZING … she helped us understand our insurance coverages, helps us pick attractive glasses and all with wonderful customer service skills and a positive disposition. A PLUS RATING!

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