Business Details
About
OptometryEye Care CenterLensCrafters OD
Wu Family Eye Care is the local eye doctor to see for all of your eye care needs in Aiken, SC. As your local Aiken optometrist, Wu Family Eye Care can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 161 South Aiken Lane Aiken, SC 29803 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
574 reviews
5 stars
471
4 stars
32
3 stars
19
2 stars
15
1 star
37
What are people saying?
AI-generated from recent customer reviews
Doctor Quality
Dr. Wu received high praise for her thoroughness, professionalism, and caring attitude, with many customers expressing satisfaction with their eye exams.
Staff Performance
While some reviews highlighted friendly and helpful staff, others pointed out issues with rudeness and unprofessional behavior, particularly during phone interactions.
Wait Times
Numerous customers reported long wait times, both for appointments and in the waiting area, leading to frustration and dissatisfaction.
Customer Service Issues
Several reviews mentioned problems with communication, scheduling, and billing, indicating a need for improvement in customer service practices.
- JWjanice williams2 days ago5.0“Dr. Wu is truly the best optometrist in Aiken, SC. She takes her time with every patient and makes sure all your questions are answered as you move through each part of the exam. You never feel rushed, and her attention to detail really shows. Highly recommend Wu Eye Care.” The staff at LensCrafters’s are also very knowledgeable in selecting frames.
- PPPaulJan 5, 20265.0DR Wu gave me the most thorough eye exam I have ever had!
- RNRebecca NicholsJan 2, 20265.0Enjoyed my eye exam experience with Dr. Wu. Very professional and kind during the exam. Also very thorough, attentive and patient during the exam. The staff were very professional and kind as well. Will definitely be back again for my next eye exam.
- JRJennifer RandallDec 25, 20255.0The doctor was thorough with the exam and patient with me. The staff were friendly and helpful.
- LOLatasha OdomDec 18, 20251.0I was online scheduling an appointment, the system placed a 15-minute hold on the selected time. I was only three minutes into completing the appointment and the system would not let me proceed. I called the office for assistance. The young lady who answered the phone was rude and unprofessional. She was laughing while answering the call, which immediately felt disrespectful. When I explained that I was booking an appointment online, she told me that I was taking too long and stated that someone had called in and that she had the power to take the appointment away from me. Her tone and behavior were inappropriate and upsetting. I called back and requested to speak with a manager. I spoke with Rosanna, who stated that she was the manager. While she was polite and pleasant, the issue was not resolved Patients should be treated with courtesy and respect, especially when dealing with medical appointments. I hope this feedback is taken seriously and used to improve both the online scheduling process and staff professionalism.
Frequently Asked Questions About Wu Family Eye Care
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What is involved in an eye exam?
An eye exam involves a series of simple but comprehensive tests that allow your optometrist to assess your vision and your eye health. Your optometrist will discuss the results of your eye exam with you and determine the right prescription to help you to see your best.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
Why is it important to get an annual eye exam at Wu Family Eye Care?
An annual eye exam can detect vision changes, eye health issues, and early signs of conditions like diabetes and high blood pressure, enabling early treatment. Wu Family Eye Care offers comprehensive exams to ensure your eye health.
What does an eye exam at Wu Family Eye Care involve?
The eye exam includes a series of simple tests to assess your vision and eye health. The optometrist will discuss results and prescribe vision correction if needed.
Is a contact lens exam different from a standard eye exam at Wu Family Eye Care?
While a standard eye exam checks eye health and vision, a contact lens fitting involves additional measurements and an extra fee to ensure the right lenses for you.
What are the office hours for Wu Family Eye Care in Aiken, SC?
Wu Family Eye Care is open Monday through Saturday from 9:00 AM to 6:00 PM, and Sunday from 12:00 PM to 4:00 PM.
Where is Wu Family Eye Care located?
It is located at 161 South Aiken Lane, Ste 12, Aiken, SC 29803 inside The Shoppes At Whiskey.
What payment options does Wu Family Eye Care accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Which languages are spoken at Wu Family Eye Care?
The staff at Wu Family Eye Care speak English and Mandarin to assist diverse patients.
Are there any nearby fitness centers near Wu Family Eye Care for workout enthusiasts?
Yes, nearby fitness options include Club Pilates, Gold's Gym, and Max Fitness Aiken, allowing you to combine your eye care visit with a workout routine.
What dining options are close to Wu Family Eye Care for after your appointment?
Nearby restaurants include O'Charley's Restaurant & Bar, Firehouse Subs, Ferrando's Italian Pizzeria, and Marble Slab Creamery, perfect for a meal or dessert after your visit.
Are there any family-friendly nearby places to visit after visiting Wu Family Eye Care?
Sugar & Spice Children’s Spa and Fantasy Party Place offers a fun experience for kids, and Premier Martial Arts Aiken provides active classes nearby, great for families in the area.