Business Details
About
OptometryEye Care Center
Wu Family Eye Care is the local eye doctor to see for all of your eye care needs in Aiken, SC. As your local Aiken optometrist, Wu Family Eye Care can help diagnose, treat, and detect subtle changes in your eyes year over year. Come visit our offices at 161 South Aiken Lane Aiken, SC 29803 and let us help you see and look your best. Our doctors are here to provide the professional eye care near you, to guarantee you have the clearest vision. Call today to schedule an appointment for your annual eye exam.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
556 reviews
5 stars
458
4 stars
32
3 stars
18
2 stars
15
1 star
33
What are people saying?
AI-generated from recent customer reviews
Doctor's Care
Dr. Wu is frequently praised for her thoroughness, kindness, and attentiveness during eye exams, with many customers expressing high satisfaction with her care.
Staff Performance
While many reviews commend the staff for being friendly and helpful, there are notable complaints about poor communication and time management.
Wait Times
Numerous customers reported long wait times for appointments, often exceeding expectations, which detracted from their overall experience.
Customer Service Issues
Several reviews highlighted significant issues with customer service, including billing discrepancies and difficulties in communication regarding referrals.
Overall Experience
Despite some negative feedback, many customers had positive experiences and expressed a willingness to recommend the practice, particularly for Dr. Wu's care.
- WCWilliam Condon4 days ago1.0Very bad experience. Wasted 2 months trying to get a set of contact trials and finally demanded a refund. Dr Aria was great, and I felt like a had a good exam. My initial visit was September 30 and a set of trials would be available in 2-3 weeks. After that time, I started calling the office to see if these was an issue. Never got an answer or a call back. Dr Wu finally contacted me early November to tell me the trials had actually not been ordered but she would immediately order them and call me back to confirm. No call back was received. Two weeks later (November 14), Dr Wu again contacted me and said the trials still had not been ordered but would be. On November 20, I was told the trials were in and I should pick them up. When I arrived to get them, the order was incomplete.
- GOGerrit OertelNov 10, 20251.0Can’t give 0 stars. Sat in waiting area for 2 hours… one hour before my appointment time and then waited for an hour after my appointment time before expressing my displeasure and leaving. Respect your customers’ time… we don’t want to be sitting in a waiting room all day for a 10 minute examination. Won’t set foot in wu family eye care again, which is a shame since I haven’t had any issues with LensCrafters.. definitely get your exam elsewhere and bring your prescription in.
- LHLauren HousmanOct 8, 20255.0Dr. Wu and her staff made me feel like the only patient in the building. I truly appreciate their attention, expertise, and care!
- NRNancy ReasonOct 1, 20255.0Dr. Wu was thorough and answered all our questions. Chris helped us with our glasses and was cheering and pleasant to work with. Chris made getting glasses fun!
- GBGina BassfordSep 9, 20255.0Dr. Wu was very kind and provided me with the exact service that I needed.
Frequently Asked Questions About Wu Family Eye Care
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What is involved in an eye exam?
An eye exam involves a series of simple but comprehensive tests that allow your optometrist to assess your vision and your eye health. Your optometrist will discuss the results of your eye exam with you and determine the right prescription to help you to see your best.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
Why is it important to get an annual eye exam at Wu Family Eye Care?
An annual eye exam can detect vision changes, eye health issues, and early signs of conditions like diabetes and high blood pressure, enabling early treatment. Wu Family Eye Care offers comprehensive exams to ensure your eye health.
What does an eye exam at Wu Family Eye Care involve?
The eye exam includes a series of simple tests to assess your vision and eye health. The optometrist will discuss results and prescribe vision correction if needed.
Is a contact lens exam different from a standard eye exam at Wu Family Eye Care?
While a standard eye exam checks eye health and vision, a contact lens fitting involves additional measurements and an extra fee to ensure the right lenses for you.
What are the office hours for Wu Family Eye Care in Aiken, SC?
Wu Family Eye Care is open Monday through Saturday from 9:00 AM to 6:00 PM, and Sunday from 12:00 PM to 4:00 PM.
Where is Wu Family Eye Care located?
It is located at 161 South Aiken Lane, Ste 12, Aiken, SC 29803 inside The Shoppes At Whiskey.
What payment options does Wu Family Eye Care accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Which languages are spoken at Wu Family Eye Care?
The staff at Wu Family Eye Care speak English and Mandarin to assist diverse patients.
Are there any nearby fitness centers near Wu Family Eye Care for workout enthusiasts?
Yes, nearby fitness options include Club Pilates, Gold's Gym, and Max Fitness Aiken, allowing you to combine your eye care visit with a workout routine.
What dining options are close to Wu Family Eye Care for after your appointment?
Nearby restaurants include O'Charley's Restaurant & Bar, Firehouse Subs, Ferrando's Italian Pizzeria, and Marble Slab Creamery, perfect for a meal or dessert after your visit.
Are there any family-friendly nearby places to visit after visiting Wu Family Eye Care?
Sugar & Spice Children’s Spa and Fantasy Party Place offers a fun experience for kids, and Premier Martial Arts Aiken provides active classes nearby, great for families in the area.