Planet Fitness

Reviews

• LS

  Luke Shealy

  Nov 5, 2025
  2.0
  I haven’t been to this location in person but I have been a planet fitness member for a long time, almost 3 years. I’ve talked to this locations manager on the phone multiple times and they are the most unprofessional rude and disrespectful manager I have ever spoken to. My interactions with the rest of the staff have been fine but she raised her voice and was extremely disrespectful she said her name was Monika or Monique, all I wanted was information about transferring and she treated me like garbage. I can say for sure that I will never come to this club…
• PR

  Pamela Roberts

  Sep 6, 2025
  5.0
  CLEAN, and every e cruise machine you could want.
• BW

  Bad Cap'n Whiskey

  Aug 9, 2025
  4.0
  Nice facility. Clean and well organized. Good selection of equipment. As PFs go this is one of the larger that I have visited. It is never very crowded so you won't feel rushed to complete your exercises. The staff are friendly and helpful.
• TS

  Timothy Stone

  Jul 17, 2025
  4.0
  Ok good day. I like to give a shout out to Leo he's a good guy. Always friendly and always cheerful and likes conversations knows his job keeps the place clean. To miss Christy a great lady runs the place well and always responsive and cheerful thank you. Now on to a matter, a policy deal and alot of people our aware the bag deal on gym floor yes there policy but so many other policy they have to but seems like this one about the bag is the mostly concern about. For yrs nothing said but recently something with a certain person that owns this place is making this matter a priority above all. Well I need my bag close for my work outs and health related problems. But not on me this issue has been talked about around the gyms many want to quit. I believe this person that owns this gym needs to rethink on how to deal with this. Because Aiken can make you our break you. The equipment is out of date and floor issues that can be a tripping issue. I think it needs more concern on this than a bag. Otherwise a great place to really work out and train. Thank you.
• PC

  Paige Romanowski, CPT

  Jul 13, 2025
  1.0
  I continue to become increasingly frustrated with Aiken Planet Fitness. The latest and greatest policy that staff are enforcing "all of a sudden" is that members are no longer allowed to bring any kind of gym bag into the facility. If you do, it must be locked in a locker, no exceptions. It doesn’t matter if you have medical equipment or personal items that must accompany you throughout your workout-this is strictly forbidden. Being a former gym owner I understand the liability issue of items on the floor, but like other Planet Fitness locations, encouraging members to practice common sense by placing bags on an elevated service or against the wall makes more sense. Chasing members down in the gym to enforce a policy (which is not company wide) like this is not going to win fans, retain membership or increase your revenue (or earn positive reviews on Google). Focusing on bigger issues like gym cleanliness, which this Planet Fitness can improve upon, would make a difference. Leo is a great employee and takes care of the gym when he is there however you need more bodies throughout the day cleaning more to keep up with the traffic frequenting this facility-not to mention doing a better job with prompt facility maintenance. Consistent customer service and overall "upbeat" attitude amongst all staff members would also be an area in need of attention. And finally, updating your gym equipment, especially stocking the functional fitness area with fresh bands, an adequate amount of kettlebells (which there are not), new TRX straps and more of them would be a start. Little details go a long way. My hope is that the owners pay attention and start to enforce with care and consideration the policies that make sense, make members feel welcome and improve the overall “ “workout” experience of this Planet Fitness. It’s really true-you get more bees with honey! 🍯

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