Planet Fitness

Reviews

• DM

  Dory Mollenkopf

  6 days ago
  1.0
  I have been a Black Card member for 15 years, and I have always appreciated the facilities and services at my gym. However, my recent visit left me feeling frustrated and disappointed. Today, I scanned in without any issues, but I received an alert on my app indicating that my monthly payment was one day late. This delay was due to my payment method being linked to an account that no longer exists, and I needed to update it. When I asked the GM and if I could work out just for today, I was met with a firm refusal. I was told I couldn't work out because of this one-day oversight and was asked to leave. As a mom, it takes a lot for me to find the energy and time to make it to the gym, and being turned away felt very disheartening. It made me feel undervalued as a member. To add to my frustration, I had just been charged for my annual membership. I understand that policies are in place for a reason, but this experience felt discriminatory. It left me questioning whether the staff's decision was truly about policy or if it stemmed from a bias against me due to my weight. In today's economy, I am very careful with how and where I choose to spend my money. It is disheartening to feel like a valued member of the gym can be dismissed over a minor oversight. Overall, I hope the gym reconsiders how they should handle a situation like this in the future. The gym has always been very special to me. I consider the gym my sanctuary. Membership should come with a sense of community and understanding, not exclusion over a minor issue. You claim to have the most inclusive gym, yet your GM can’t even offer a bit of kindness in a moment of need. Before deciding to join this gym, I urge you to consider my experience. While they advertise inclusivity and community, my recent visit left me feeling dismissed and undervalued. A minor, one-day payment oversight led to being turned away at the door, despite being a long-time member. If you’re looking for a supportive environment, be aware that this gym will not offer the kindness and understanding you would expect.
• TD

  Tomj D&SINC

  Oct 30, 2025
  5.0
  Almost no waiting for any machines to be open and a lot of amenities with your membership
• MG

  Michael Gaylord

  Oct 25, 2025
  5.0
  Very clean and not too busy (Saturday afternoon). I could get everything done I need to without any wait.
• AH

  Aidan Howe

  Oct 24, 2025
  5.0
  Seriously phenomenal service here. Staff are incredibly friendly, thoughtful, and professional. I’ve enjoyed every interaction I’ve had with them. Gym is clean and well equipped. Probably the best Planet Fitness I’ve ever been to.
• MJ

  Marc Joly

  Sep 7, 2025
  5.0
  Excellent facility equipment brand new and always kept clean and black card spa is top notch and the workers will go above and beyond even when you have the occasional ignorant little man interruption they handle it with professionalism and by the book thank you for the (Little Man) for canceling your membership we don't need your ignorance to ruin the vibe here.

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