Planet Fitness

4.2
518 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
50 Ann Mary St, Pawtucket, RI
02860, United States

Hours

Reviews

4.2
518 reviews
5 stars
333
4 stars
94
3 stars
27
2 stars
12
1 star
52

What are people saying?

AI-generated from recent customer reviews

Staff Performance

While many customers praised the staff for being friendly and helpful, there were also complaints about rudeness and unprofessional behavior from some employees.

Cleanliness

The gym received mixed reviews on cleanliness; some customers found it clean and well-maintained, while others reported dirty bathrooms and unkempt areas.

Equipment Issues

Several reviews mentioned that some gym equipment was broken or in need of repair, including massage chairs and water bottle filters.

Operating Hours

Many customers expressed a desire for extended operating hours, particularly on weekends, as the current closing times were seen as inconvenient.

Customer Service

There were positive mentions of customer service experiences, particularly with staff who were attentive and willing to assist, but also negative experiences regarding membership cancellation processes.
  • VV
    Victor
    Nov 15, 2025
    1.0
    I wanted to try a massage machine before signing up for the Black Card. Unfortunately, I was a guest and the employee demanded that the person who signed me in stay with me in the same room; his attitude was so serious and off-putting. You genuinely lost a Black Card sale. Horrible policy.
  • JK
    Jorge Katia
    Oct 31, 2025
    5.0
    Excelente higiene y tiene todas las máquinas ideales para rutinas completas
  • AC
    Alexandra Cardin
    Oct 1, 2025
    2.0
    Terrible manager, extremely rude and unhelpful when I tried to upgrade my membership. He told me all he could do was delete it and I said well ok then do that and Ill start over. He did that then walked away and I talked to another staff person who was super helpful and told me that it was unnecessary to cancel my membership and that they could in fact upgrade it for me. Other than that, the gym is clean and the other staff are very friendly.
  • AL
    Archeline Louis
    Sep 20, 2025
    5.0
    My favorite place
  • EB
    Erin Burr
    Aug 31, 2025
    5.0
    I love the staff. They are bright, cheery, and they set the "you got this" tone when I don't feel like starting at 5:30am! Bathroom is clean, guests are respectful. I can spend hours in there and feel like it's only been an hour. That's a good sign..I love all of you.

Frequently Asked Questions About Planet Fitness

What are the regular operating hours of Planet Fitness in Pawtucket (Ann Mary St), RI?

Planet Fitness is open Monday through Thursday from 5:00 AM to 10:00 PM, Friday from 5:00 AM to 9:00 PM, and on weekends from 7:00 AM to 7:00 PM.

Are there any special holiday hours I should be aware of at this Planet Fitness location?

Yes, Planet Fitness has adjusted holiday hours, such as opening from 5:00 AM to 12:00 PM on November 27, 2025, and other varied hours on holidays like Christmas Eve and New Year's Day.