Planet Fitness

4.4
324 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
16 Dowling Village Blvd, North Smithfield, RI
02896, United States

Hours

Reviews

4.4
324 reviews
5 stars
230
4 stars
51
3 stars
11
2 stars
10
1 star
22

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The gym is consistently reported as clean, with many customers praising the staff for their efforts in maintaining cleanliness.

Staff Attitude

While many reviews highlight friendly and helpful staff, there are significant complaints about rude management and poor customer service experiences.

Equipment Issues

Several customers noted that machines are often broken and not repaired in a timely manner, leading to frustration.

Customer Service

Mixed feedback on customer service; while some staff members are praised for their friendliness, others, particularly in management, received criticism for being unprofessional.

Atmosphere

The gym is described as having a friendly and welcoming atmosphere, making it suitable for both beginners and regular gym-goers.
  • AT
    angela torez
    6 days ago
    2.0
    was okay, workers were judgy and kinda rude. “no judgement zone” but the second i walked in i felt like i was being judged.
  • TA
    Theresa Archambault
    Oct 5, 2025
    4.0
    Im still learning about this gym.
  • LM
    Lois Myers
    Sep 18, 2025
    5.0
    Great staff
  • KD
    Kyle Doire
    Sep 10, 2025
    1.0
    I had been going to this gym for a few weeks and really enjoyed it at first—great people and a great atmosphere. Unfortunately, my experience yesterday completely changed my opinion. I brought my daughter with me so she could sit and do her homework while I worked out. I wasn’t aware that children must be at least 13 (she’s 11), and I understand rules are rules—that part wasn’t the problem. The issue was how the manager handled the situation. She was extremely rude, very dismissive, and essentially kicked us out in a snotty manner. When I later called to cancel my membership, she was just as rude, she told me I had to come in to cancel, and then hung up on me. I then called the corporate number I found online. They were polite and helpful, explained that someone would reach out in 3–4 days, and even assisted me in canceling my membership online—something the local manager failed to mention. I will not return to Planet Fitness. Maybe other locations are better, but the North Smithfield, RI location needs its management seriously reevaluated.
  • HB
    Hugo van Beurden
    Sep 4, 2025
    5.0
    Big gym with all equipment you can think off. Very clean, not busy.

Frequently Asked Questions About Planet Fitness

What are the regular opening hours for Planet Fitness in North Smithfield, RI?

Planet Fitness in North Smithfield is open from 5:00 AM to 10:00 PM Monday through Thursday, 5:00 AM to 9:00 PM on Friday, and 7:00 AM to 7:00 PM on Saturday and Sunday.

Are there any special holiday hours for Planet Fitness?

Yes, the gym has adjusted hours on holidays, such as opening 5:00 AM to 12:00 PM on Nov 27 and 5:00 AM to 9:00 PM on Dec 26. Check the website for specific holiday schedules.