Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,193 reviews
5 stars
1,126
4 stars
21
3 stars2
2 stars2
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, professional, and helpful, often going above and beyond to assist with repairs and frame selection.
Repair Services
Numerous reviews highlighted the quick and free repair services offered, with many customers expressing gratitude for the assistance they received.
Booking and Communication
While some customers appreciated the convenient booking process, others expressed frustration with delays and lack of communication regarding their orders and refunds.
Product Quality
Feedback on the quality of glasses varied, with some customers satisfied with their purchases while others reported issues with incorrect prescriptions and delays in receiving their orders.
Overall Experience
Overall, the experience at LensCrafters was positive for many, with several customers recommending the store for its service and selection, despite some negative experiences.
- RRRevluvNov 17, 20251.0Pour ne pas mettre 0. Je suis passée chez LensCrafters pour faire ajuster mes lunettes, mais j’ai eu une très mauvaise expérience. L’employée Amal a fait un commentaire très irrespectueux à mon sujet, devant moi, en disant à son collègue que je la « faisais chier ». J’étais simplement venue faire aligner mes lunettes et le magasin était vide. Je suis sortie vraiment mal à l’aise et déçue du service. Je déconseille
- AAABDALLAH HAMADOU ALINov 15, 20255.0Bonjour, Je suis vraiment tres content de faire achat au pres de votre magasin. Les employes sont tres gentille et acceillante surtout la vendeuse Angrid. Merci Angrid tu etais tres gentille et acceillante. Abdallah Hamadou
- DDDerrickNov 11, 20255.0Everyone at this store was super helpful. Ingrid especially went above & beyond. Service was fast. Prices were great with the discounts & sales running. Highly suggest getting your specs & lenses here.
- IIIvettNov 7, 20255.0Très bon accueil ! On m’a aidé à réparer mes lunettes avec beaucoup de gentillesse. Personnel très dévoué et disponible. Merci beaucoup !"
- ALAnne F. LagacéOct 31, 20251.0July 2025, LensCrafters decided to go through my bank account and took 625,99$ out of my bank account. I called and they told me it would take 6-8 weeks to receive a cheque from them. The respond I received from customer support was that “ it happens and the system can double charge a customer account. “ I called back on September 17th and spoke with a supervisor and she confirmed by email that I should receive my cheque within 10 business. ( I took into consideration the Canada Post strike) It is now October 31st and I still am getting a response that my cheque is being processed and will take 6-8 weeks. No one is able to help me ? Who is able to help me rectify this? To the point that I need to leave a google review . Not the stores fault but LensCrafters customer service . I have done this multiple times since August / emailing customer service . Nothing has been done. Can anyone or the CEO Dean Butler please help me get my money back !!!!At this point it is fraud . You can’t take money out of my account and make me wait months.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters Montreal Trust offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Can I schedule an eye exam online at LensCrafters Montreal Trust?
Yes, you can schedule your eye exam online through their official scheduling link provided on their website.
Which insurance providers does LensCrafters directly bill?
They directly bill to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada among others.
What payment methods does LensCrafters Montreal Trust accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
What are the store hours of LensCrafters Montreal Trust?
The store is open Monday to Wednesday 10:00 AM to 6:00 PM, Thursday and Friday 10:00 AM to 9:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 5:00 PM.
Does LensCrafters Montreal Trust have wheelchair accessible entrances?
Yes, the location has a wheelchair accessible entrance.
Where is LensCrafters located in Montreal?
LensCrafters is located at 1500 McGill College, Montreal, QC, H3A 3J5, inside Montreal Trust.
What nearby places can I visit before or after my appointment at LensCrafters?
Nearby, you can visit France Claire for arts and crafts shopping, Café Vienne for a café experience, or Indigo for books, electronics, and parking.
Are there parking options near LensCrafters Montreal Trust?
Yes, parking options near LensCrafters include Stationnement Indigo Montreal - M111 at 1981 McGill College and Metropolitan Parking Inc.
Can I find financial services near LensCrafters in Montreal?
Yes, nearby financial service locations include Western Union, Banque Laurentienne, and Industrielle Alliance Assurance et Services Financiers Inc.