Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta and Oakley Meta. We direct bill to most insurance including: Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, Equitable Life of Canada and more. All prescriptions are welcome! All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
1,249 reviews
5 stars
1,177
4 stars
22
3 stars4
2 stars2
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and helpful staff, with many specific mentions of employees like Amel, Adeel, and Ingrid for their exceptional service.
Repair Services
Many reviews highlighted the quick and efficient repair services provided, often at no charge, which contributed to positive customer experiences.
Product Quality
Customers expressed satisfaction with the variety and quality of glasses available, although some noted issues with prescription accuracy and delivery times.
Communication Issues
Several customers reported frustrations with communication regarding orders and prescriptions, indicating a need for improvement in follow-up and customer support.
- NHNancy Hum2 days ago5.0I went into Lenscrafters in downtown Montreal to fix my one of the nose pads that, had come off. The staff was amazing and friendly especially Edward who not only replaced the nose pad but, changed the both of them to better pads, so that they would stay on my face better. all this free of charge. Great customer service! would not hesitate to go back and get my glasses there for the great customer service and selection of frames. You have made a new customer. Keep up the great customer service! thanks
- SMS.E. McKenzie2 days ago3.0I thought the person I was talking to was knowledgeable, a little condescending & was doing too many things at once which didn’t gain my confidence in buying there, & leaving my personal information with them, especially after reading the review about getting charged twice & waiting to get reimbursed, which I could see how that could happen, especially after seeing how they engage. I asked how long would it take to get the glasses, first he said 2 weeks, which is what I was expecting, but then he said he didn’t know, it could be a month. Then I met someone on the subway that suggested Costco, a place I would have never thought of. On further online investigation, it seems the membership cost would pay for itself.
- VHVictoria Hanganu4 days ago5.0Service exceptionnel ! L’opticienne Emna a gentiment ajusté mes lunettes sans aucun problème, malgré le fait qu’elles ne viennent pas de leur boutique. Accueil et gentillesse au rendez-vous 👌 Merci beaucoup!
- YYY.M.Dec 29, 20255.0Helped fixed my glasses with a missing screw and they replaced the screw which I needed done in short notice and they happily did that. They also changed one of the nose grips which was awesome. Great service, and special shoutout to Amel for answering our questions over the phone in this icy weather today and helping us in store!
- GMGrant ManzanoDec 27, 20251.0Worst experience. My name got transcribed wrong with ID. Never got a call back nor email for some contact lens picn up. Decided to pop in by chance my order got delivered, all for it not to be in the right section in their classifiers. After all that, they also transcribed my prescription wrong on one eye so they had to reorder them, i then get a surprise delivery at home, received only one eye. I was told i’d get an email but none of that. Had to come in store for a third visit to pick up the other eye prescription.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters Montreal Trust offer?
LensCrafters offers comprehensive eye exams using the latest vision technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Can I schedule an eye exam online at LensCrafters Montreal Trust?
Yes, you can schedule your eye exam online through their official scheduling link provided on their website.
Which insurance providers does LensCrafters directly bill?
They directly bill to most insurance providers including Blue Cross, Greenshield, Sunlife, Canada Life, Manulife, and Equitable Life of Canada among others.
What payment methods does LensCrafters Montreal Trust accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
What are the store hours of LensCrafters Montreal Trust?
The store is open Monday to Wednesday 10:00 AM to 6:00 PM, Thursday and Friday 10:00 AM to 9:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 5:00 PM.
Does LensCrafters Montreal Trust have wheelchair accessible entrances?
Yes, the location has a wheelchair accessible entrance.
Where is LensCrafters located in Montreal?
LensCrafters is located at 1500 McGill College, Montreal, QC, H3A 3J5, inside Montreal Trust.
What nearby places can I visit before or after my appointment at LensCrafters?
Nearby, you can visit France Claire for arts and crafts shopping, Café Vienne for a café experience, or Indigo for books, electronics, and parking.
Are there parking options near LensCrafters Montreal Trust?
Yes, parking options near LensCrafters include Stationnement Indigo Montreal - M111 at 1981 McGill College and Metropolitan Parking Inc.
Can I find financial services near LensCrafters in Montreal?
Yes, nearby financial service locations include Western Union, Banque Laurentienne, and Industrielle Alliance Assurance et Services Financiers Inc.