GIANT Pharmacy

Reviews

• JG

  Jo G

  Jun 27, 2025
  1.0
  RECALLED PRODUCT STILL ON GIANT SHELVES!!! I am writing to formally address a serious concern regarding my recent interaction with your customer service representative, Jen, on June 27, 2025. The purpose of my call was to report a critical public health issue concerning the product Baby Orajel, which I had purchased from your store and gave to my 4 mo old granddaughter. I discovered (after my purchase ) that Church & Dwight Co., Inc., the manufacturer of Baby Orajel, issued a nationwide voluntary recall on June 5, 2025, specifically for lot number 103104-0000. During my conversation with Jen, I advised my 4 mo. granddaughter was the recipient of this product The FDA suggest that you reach out to the store of purchase to alert them. If you purchased the recall lot number which I did. To my dismay, Jen responded in a manner that was not only dismissive but also troublingly indifferent to the gravity of the situation. Her statement that this matter was solely a "corporate issue" left me dumbfounded and concerned for the welfare of My granddaughter along withother patrons who may unknowingly purchase this hazardous product. Despite my insistence that she escalate the matter to a manager—given the implications for public safety—Jen refused to take any action regarding the lot number or acknowledge the urgency of removing such products from your inventory. This response is unacceptable and raises significant concerns about Giant's commitment to consumer safety and corporate responsibility. The FDA has classified this recall as potentially life-threatening; therefore, it is imperative that Giant Food Stores takes immediate action not only to remove these products from sale but also to ensure that all employees are trained adequately in handling such critical matters with due diligence and care. The lack of appropriate response in situations involving public health hazards is alarming and warrants immediate rectification. I urge you to investigate this incident thoroughly and implement necessary changes within your customer service protocols. Consumers deserve better than dismissive attitudes when their health is at stake. I expect a prompt acknowledgment of this complaint along with information regarding any actions taken in response.
• CJ

  Cherrys Jubilee

  May 12, 2023
  4.0
  The pharmacy is always super helpful
• TM

  Thomas Miller

  Nov 9, 2020
  5.0
  I've had no problems. The staff were particularly helpful in getting prescriptions transferred and in working out unexpected prescription refills. Two thumbs up.😊

Frequently Asked Questions About GIANT Pharmacy