Springfield Behavioral of Pennsylvania

Reviews

• JV

  Jeanean Vath

  Apr 22, 2022
  1.0
  I wish I could make this a zero. It’s the first time I’ve every left a review anywhere. After waiting a month and calling our doctors office to make sure a referral was sent the office gave me their name. I called and talked to intake coordinator who should NOT be in this position. She forgot to put me on hold while asking a question for me. I hear the ENTIRE conversation, including the f-bomb and her rudeness of talking about me. I called back to talk to office manger who was not available. I talked to the medical secretary and explained what I heard the conversation and told her if she happened to find the long lost referral TEAR IT UP. I will never let any family member step foot in that place. Also, I’m a nurse and I would never talk to someone that way. Rudeness experience ever. Says a lot about helping with mental health
• AD

  Andrew Douventzidis

  Dec 1, 2021
  4.0
  Update: had a great experience with my therapist through Springfield, however I had a hell of a time getting it initiated in the beginning. Read my original review below. I had Scott Davis and had a great experience My experience with the intake process was frustrating. I called after work around 3:30 pm over the course of two weeks- I left 3 voicemails and called 5 times to no avail. Finally I called the therapist directly and we made arrangements. He encouraged me to continue calling intake. This is lucky because I was ready to go to a competitor. Today I finally got through to a human being at intake when I called before noon. She was very professional and I can only assume the design of their intake process causes them to be unable to answer phones at the time I was calling or return voicemails in a reasonable amount of time. Their competition let's you complete your intake application online and follows up with you the next day. I hope Springfield can use this feedback to address the issues that myself and the other reviewers have experienced.
• SC

  Safire Cody

  Nov 2, 2021
  1.0
  Why does this not allow 0 stars? From start to finish this place is HORRIBLE!! Took forever to get a therapist, once I did, she was awful. She spent more time not listening to me and not paying attention to me than providing me with help. She canceled an appointment on me at the last minute but when I gave 24 hours notice to cancel my appointment, I got charged double what the appointment would cost! Do yourself a favor and go anywhere else but this place! Talk to your dog if you have to, he/she will provide better service!
• HH

  Heffdiggy

  Aug 11, 2021
  1.0
  This place is a joke I tried so many times to schedule appointments and I called and left my phone number several times and it took over 40 days for them to finally call me. Collectively all of the employees have about 3 brain cells id be better off talking to a wall about my problems. Cheers
• AR

  amy r

  Jun 4, 2021
  1.0
  THIS IS THE MOST UN-PROFESSIONAL ESTABLISHMENT I HAVE EVER BEEN IN CONTACT WITH. THE STAFF IS INCREDIBLY RUDE AND VERY UN-ACCOMMODATING OR UNDERSTANDING. WE WERE RECENTLY CHARGED $120 FOR A MISSED APPOINTMENT FEE DESPITE THE FACT THAT WE WAITED OVER 15 MINTUES TO BE "LET INTO" THE MEETING ON THE COMPUTER. WE'VE HAD TROUBLE LOGGING IN TO THESE MEETINGS FROM DAY ONE AND THEY BASICALLY BLAMED US FOR NOT BEING ABLE TO ACCESS THE MEETING. WHEN I CALLED INTO THE OFFICE TO REPORT THAT WE WERE NOT BEING LET INTO THE MEETING, I HAD TO LEAVE A MESSAGE AND THEN NEVER GOT A CALL BACK UNTIL 3 HOURS LATER! I WAS THEN TOLD THAT I DIDN'T CALL INTO THE OFFICE "QUICK ENOUGH" TO REPORT THAT NO ONE WAS IN THE MEETING. DON'T WASTE YOUR TIME HERE!! (TREVOS)