Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
292 reviews
5 stars
238
4 stars
10
3 stars3
2 stars
8
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout their experience.
Mixed Experiences
While some customers had excellent experiences, others reported significant issues, including incorrect prescriptions and poor service from specific staff members.
Efficiency
Several reviews highlighted the quick service and efficiency in processing orders and repairs, with many customers receiving their glasses in a timely manner.
Professionalism
The professionalism of the eye doctors and some staff members was frequently noted, although there were complaints about rudeness from certain receptionists.
Product Quality
Customers appreciated the quality of the glasses and lenses, though some expressed concerns about pricing and insurance issues.
- KWKerry WileyDec 29, 20255.0Neil was very helpful and knowledgeable. He explained everything to where I understood what I was purchasing with my lenses. Highly recommend
- MBMelissa BDec 22, 20251.0I had a very disappointing experience during my recent annual eye exam. My prescription was completely wrong, which resulted in me paying for glasses and a large supply of contacts that I could not use. Because of their mistake, I had to return for a repeat exam, redo the entire process, and then wait all over again for my contacts and glasses to be reordered with the correct prescription. It was extremely inconvenient and frustrating. On top of that, my experience at the front desk was poor. One of the younger reception staff members was rude and unprofessional. She began my re-exam without asking any questions—if I hadn’t spoken up, she would have proceeded while I still had my contacts in. After my preliminary testing, she told me to “go back” without explaining where to go, as if I was supposed to know. Between the incorrect prescription, wasted money, lost time, and lack of professionalism, this visit fell well below expectations. I would not recommend this office based on my experience.
- ATAJ TylerDec 13, 20255.0Jesse was incredible. Super knowledgeable and helped me to understand the benefits associated with my plan. Thanks for making this process easy.
- BSBonnie StritzingerDec 13, 20255.0Lens Crafters has a great selection, great deals and knowledgeable staff! Clean store, well organized. Overall great experience at this location!
- LGLaTina GNov 20, 20254.0I came in without an appointment and was able to order a replacement pair of glasses….hopefully they’ll be ready right after Thanksgiving 😇🙏🏽
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye exams does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology to ensure quality eye care.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
What designer eyewear brands can I find at LensCrafters?
LensCrafters offers a wide range of designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and many more.
What are the LensCrafters Springfield store hours?
The Springfield LensCrafters location is open Monday to Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and Sunday from 10 AM to 5 PM.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters offers in-store pickup for your convenience.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online via LensCrafters’ appointment booking link or by calling their main phone number.
What payment methods are accepted at LensCrafters?
LensCrafters accepts multiple payment options including American Express, Visa, MasterCard, Discover, Apple Pay, Android Pay, cash, and check.
Are there any nearby places to visit after your appointment at LensCrafters?
Yes, near LensCrafters you can visit places like Famous Dave’s for barbecue, Ichiban Seafood Buffet, Starbucks for coffee, or shop at Target Store Springfield or Bed Bath & Beyond.
Can I combine my visit to LensCrafters with a workout nearby?
Absolutely, LA Fitness is located nearby LensCrafters, making it easy to fit in some exercise before or after your eye care appointment.
If I need prescription eyewear and other eye care services, are there other nearby clinics besides LensCrafters?
Yes, VIVID Eyecare and Kremer Eye Center are nearby optometrists and eye care clinics you can consider alongside LensCrafters.