Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
286 reviews
5 stars
234
4 stars
9
3 stars3
2 stars
8
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Marie, Lola, and Jesse for their exceptional service.
Order Issues
Several reviews highlighted problems with order processing, including delays in receiving glasses and issues with refunds, leading to frustration among customers.
Mixed Experiences
While some customers had excellent experiences with the eye exams and frame selection, others reported rude or unhelpful staff, particularly during scheduling and insurance inquiries.
Product Quality
Customers appreciated the quality of the glasses and lenses, although some expressed concerns about pricing and the lack of insurance compatibility with promotions.
Efficiency
Many reviews noted the quick turnaround for glasses and repairs, with several customers receiving their orders faster than expected.
- EMEmily McGintyOct 24, 20251.0Ordered glasses, ended up canceling because insurance was added without my consent and finding out the lens would be tinted after not being told. I canceled the day of my order was told it was canceled. It’s been 3 weeks and I still haven’t gotten a refund. They were dishonest when placing my order and now are holding my money despite saying the order was cancelled. I now have to go through a dispute with my card company which will take another 4-6 weeks. Go somewhere else this is shady business.
- SSSandra SOct 23, 20255.0Excellent Salesman customer service. He explained the process and what the different type of lenses.
- NBNyjerah BOct 19, 20252.0Neal is not an honest man. Displayed here is a picture of him trying to add an extra pair of lenses to a return, simply to avoid processing it. Ray Bans does not sell lenses apart from the glasses so this does not make sense. Go elsewhere for your business.
- KMKendra Mccrae-KaneOct 12, 20251.0The LensCrafters in Springfield is HORRIBLE! My husband and I were in the store last Tuesday. We spent $600+ dollars on frames and lens and were specifically told by Neal that we would receive one text instead of two when both pairs of glasses were ready because Neal was unable to setup two profiles. On Friday we received the one text and yesterday at 9am we went to the store thinking we were picking up both by pairs of glasses. Instead only my husband’s were ready. No apology just ignorance and blaming ME for the “miscommunication”. Four hours later we get another text saying mine were ready for pickup. We returned to the store at 6pm and there is no tint on the lenses which we paid $100+ dollars for. We cancelled the entire order last night and returned to day for the $365.89 refund. STILL NO APOLOGY JUST BLANK STARES! If you want quality work and great customer service and no grief then AVOID THIS LENSCRAFTERS!
- PBPatricia BiswangerSep 30, 20255.0I've been wearing glasses for a long time, so I am very experienced at shopping for glasses. The LensCrafters in Springfield was one of the best experiences I've ever had buying glasses. Maria is an excellent optician (or whatever her title is!), and very competent, pleasant and helpful. I didn't catch the name of the other two employees, but they were very gracious and helpful too. I can't comment on the prices because both my husband and I have very complicated prescriptions so we're used to spending a lot of money on our glasses, and LenCrafters' prices seemed about right. Highly recommended!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye exams does LensCrafters offer?
LensCrafters offers comprehensive eye exams using the latest vision technology to ensure quality eye care.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
What designer eyewear brands can I find at LensCrafters?
LensCrafters offers a wide range of designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and many more.
What are the LensCrafters Springfield store hours?
The Springfield LensCrafters location is open Monday to Friday from 9 AM to 7 PM, Saturday from 9 AM to 6 PM, and Sunday from 10 AM to 5 PM.
Does LensCrafters offer in-store pickup services?
Yes, LensCrafters offers in-store pickup for your convenience.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online via LensCrafters’ appointment booking link or by calling their main phone number.
What payment methods are accepted at LensCrafters?
LensCrafters accepts multiple payment options including American Express, Visa, MasterCard, Discover, Apple Pay, Android Pay, cash, and check.
Are there any nearby places to visit after your appointment at LensCrafters?
Yes, near LensCrafters you can visit places like Famous Dave’s for barbecue, Ichiban Seafood Buffet, Starbucks for coffee, or shop at Target Store Springfield or Bed Bath & Beyond.
Can I combine my visit to LensCrafters with a workout nearby?
Absolutely, LA Fitness is located nearby LensCrafters, making it easy to fit in some exercise before or after your eye care appointment.
If I need prescription eyewear and other eye care services, are there other nearby clinics besides LensCrafters?
Yes, VIVID Eyecare and Kremer Eye Center are nearby optometrists and eye care clinics you can consider alongside LensCrafters.