Planet Fitness

Reviews

• TW

  Tom Williams

  4 days ago
  1.0
  I had a memeber of this club who accosted me in the locker room and threatened my life over some kind of political argument on FAKEbook. I exited the locker after he left and went straight to the front desk to report this incident. He then came right to the desk and started saying he was going to kill me, break my legs and kick my a$ right in front of 2 employees and an Assistant Manager. They tried to calm him down over the course of a few minutes but allowed him to stay inside the club threatening me over and over again saying he knows where my business is and would come there and kill me. The staff got him out but the Assistant Manager lied when I said what did this psycho whisper in your ear, right in front of the club Manager and he said "he didn't whisper in my ear" which was a bold face lie. Then the General Manager Denae did such a horrible job in assuring me I would be safe and he wouldn't be coming back to the club, I had to call the Police to file a complaint and to see who this clown is through their investigation. However they (staff and management) obstructed justice and would not release the member's name to them so no charges could be filed or even investigated. I went back to the club a few days later to ask if the member was banned and if I am going to be safe working out there and they told me nothing and so today i asked the General Manger Denae the same questions and she seemed confrontational and started blaming me for having a political argument with this nut job inside the club. My comment was "you can't be serious, now you are blaming me?". It's amazing to me how incompetent someone can be in now making me feel like it's my fault for something I never instigated at the club, never spoke pokitics to him and not even knowing who this clown is why would she now say this to me? Poor management all the way around of this situation. I hope everyone there can take some safe space training, see something say something seminars and other corporate seminars on how best to handle stalkers, harrassers and psychopaths from acting out their insanity in a "judgement free zone". Listen parents of young teens and the like, I would take heed and caution when working out at this Planet Fitness location as they just opened themselves up to liability by ignoring the Police requests for information that could lead to the arrest of this psychopath before he attacks me or someone else for a social media argument over politics or whatever!
• MS

  Monica Smith

  Oct 21, 2025
  1.0
  The manager for this gym location is so rude and disrespectful.She hangs up on you and resolves nothing. All tPlanet Firness I’ve been to have a great customer service ..not here because of this manager ! I hope Corporate sees this review and re trains this employee !!
• NS

  No Spam

  Sep 24, 2025
  1.0
  Sara is very ignorant and rude. So nasty on the phone. I'm not sure she's made it past 2nd grade due to not being able to spell simple words. Then, when I said I wanted to speak to a manager, Christian Coassolo got on the phone, and he was just as rude. They need to fire these incompetent workers and hire someone who can do basic work.
• PC

  Patrick Coyne

  Sep 6, 2025
  5.0
  The hours are great 24 hours, 5 days a week, the staff is very courteous and professional. The gym is always clean, the workout equipment is all in good working order.
• CC

  Christopher Cigna

  Sep 5, 2025
  5.0
  This planet fitness in Pittston PA is clean and the staff are helpful and nice. Jared is an excellent trainer

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