At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Feedback on staff is mixed; while some customers praise their friendliness and helpfulness, others report rudeness and unprofessional behavior.
Cleanliness
The gym's cleanliness is frequently mentioned, with some customers noting it is well-maintained, while others report issues with dirty facilities and lack of supplies.
Atmosphere
Many customers appreciate the gym's atmosphere, describing it as friendly and welcoming, though some find it uncomfortable due to noise levels or disruptive patrons.
Equipment Issues
Several reviews highlight problems with broken or outdated equipment, which affects the overall workout experience.
Membership and Billing
Numerous complaints about billing practices and difficulties with membership cancellations have been reported, indicating a need for improvement in this area.
SS
Shakera Stewart
Nov 13, 2025
1.0
Staff is extremely rude and disrespectful. There is a light skin guy located at this gym that acts as if he hates his job and has a very nasty attitude. There are several complaints about this person but it seems nothing is being done so I will be canceling my membership and going back to LA fitness!
CG
Charise Green
Nov 12, 2025
1.0
Don’t like the workers, super annoying and does their job when they want too. Overly crowded and ppl walk around being annoying about personal training
SR
Sarah Robbins
Nov 7, 2025
1.0
In the accessible shower stall there are hand bars for stability and a bench to sit on while washing. In what should be the accessible dressing room there is no bench and no chair and no grab bars. Not even one chair in the dressing room area of the women's locker room. There is a long bench where lockers are providing no privacy while dressing. I was told to dress sitting on that bench. I was told no manager is in the building at all. A manager was contacted by phone and it's my understanding that manager said there is no chair that can be placed in the accessible area, that they never had chairs back here and my other choice is to return to the Shower STALL which is WET. What do management at this Planet Fitness understand ACCESSIBLE to mean? Do they even know what ADA Americans with Disabilities Act means? Right now I'm inside a wet shower stall (a young woman was kind enough to dry most of the water away but not all) doing my best to remain safe under hazardous condition through no fault of my own. Every other Planet Fitness has a bench or a chair in the dressing area. It's a standard I've come to expect from Planet Fitness. Conditions are sub standard my check in history I've been to Plymouth Meeting, Valley Forge, Island AVE, Wyncote, 23rd & Oregon, Washington AVE all have chairs or benches in all dressing room areas. Hear me well I better not fall as bottom of my sneakers will be damp when I'm done dressing inside A SHOWER STALL 😖😡😥😭 YES I AM UPSET with this situation like who wouldn't be.
JB
Jose Bol
Nov 5, 2025
5.0
Tienen muchos tipos de máquinas, muy limpio y mucha amabilidad
AE
Adham Elnashai
Oct 6, 2025
1.0
Planet Fitness is the worst company I’ve ever dealt with. Period. Ive cancelled my membership a year ago after having to beg them to cancel it when they insisted that I visit the branch I registered at. I live in Los Angeles lol. After they finally agreed to cancel it on the phone I felt so relieved, only to realize A YEAR later that I’m still being billed. I contacted them again to cancel and apparently my cancellation never went through and I had to re-cancel. Afterwards, I still found charges on my card. So I contacted my bank and they stopped allowing payment to get processed. Now I just received an email from debt collection about a missed payment to Planet Fitness. Seriously. Watch out for your money. They are RUTHLESS SCAMMERS.
Planet Fitness is located at 1575 N 52nd St, Ste 103 & 104, Philadelphia, PA 19131, USA.
What are the operating hours of Planet Fitness in West Philly?
Planet Fitness is open Monday from 5:00 AM to midnight, Tuesday to Thursday 24 hours, Friday until 9:00 PM, and on weekends from 7:00 AM to 7:00 PM.
Does Planet Fitness have special holiday hours?
Yes, Planet Fitness has adjusted hours on holidays such as closing at 9:00 PM on November 26, opening from 6:00 AM to 12:00 PM on November 27, and varying hours around Christmas and New Year's.
What types of membership and pricing options are available at Planet Fitness?
You can view membership pricing and options for Planet Fitness on their official website or through their app, which offers various plans to fit different fitness goals.
What services does Planet Fitness offer at their West Philly location?
Services include Classic Access, Mobile App, Free In-Club Fitness Training, Wifi, Perks program, guest privileges, tanning, massage chairs, hydro massage, fitness training, and more.
Is there a Planet Fitness mobile app available?
Yes, Planet Fitness has a mobile app available for both iOS and Android, providing members with workout options and club information.
What is the atmosphere like at Planet Fitness Philadelphia (West Philly)?
Planet Fitness provides a welcoming, Judgement Free Zone® where everyone can build their strength at their own pace with best-in-class equipment.
What nearby shoe stores can I visit when I go to Planet Fitness in West Philly?
Nearby shoe stores include Foot Locker, Vans, Kicks USA, Kids Foot Locker, and SNIPES, ideal for picking up workout or casual shoes before or after your gym session.
Are there dining or shopping options near Planet Fitness in West Philadelphia?
Yes, ParkWest Town Center is a nearby shopping center where you can find stores like GameStop and various retail shops, perfect for shopping or entertainment around your gym visit.
What healthcare facilities are near Planet Fitness in West Philly?
Nearby healthcare facilities include Elite Dental, Dedicated Senior Medical Center, and NovaCare Rehabilitation offering dental, medical, and physical therapy services.