Planet Fitness

4.3
805 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
1575 N 52nd St, Philadelphia, PA
19131, United States

Hours

Reviews

4.3
805 reviews
5 stars
546
4 stars
124
3 stars
58
2 stars
14
1 star
63

What are people saying?

AI-generated from recent customer reviews

Staff Professionalism

Feedback on staff is mixed; while some customers praise their friendliness and helpfulness, others report rudeness and unprofessional behavior.

Cleanliness

The gym's cleanliness is frequently mentioned, with some customers noting it is well-maintained, while others report issues with dirty facilities and lack of supplies.

Atmosphere

Many customers appreciate the gym's atmosphere, describing it as friendly and welcoming, though some find it uncomfortable due to noise levels or disruptive patrons.

Equipment Issues

Several reviews highlight problems with broken or outdated equipment, which affects the overall workout experience.

Membership and Billing

Numerous complaints about billing practices and difficulties with membership cancellations have been reported, indicating a need for improvement in this area.
  • SS
    Shakera Stewart
    Nov 13, 2025
    1.0
    Staff is extremely rude and disrespectful. There is a light skin guy located at this gym that acts as if he hates his job and has a very nasty attitude. There are several complaints about this person but it seems nothing is being done so I will be canceling my membership and going back to LA fitness!
  • CG
    Charise Green
    Nov 12, 2025
    1.0
    Don’t like the workers, super annoying and does their job when they want too. Overly crowded and ppl walk around being annoying about personal training
  • SR
    Sarah Robbins
    Nov 7, 2025
    1.0
    In the accessible shower stall there are hand bars for stability and a bench to sit on while washing. In what should be the accessible dressing room there is no bench and no chair and no grab bars. Not even one chair in the dressing room area of the women's locker room. There is a long bench where lockers are providing no privacy while dressing. I was told to dress sitting on that bench. I was told no manager is in the building at all. A manager was contacted by phone and it's my understanding that manager said there is no chair that can be placed in the accessible area, that they never had chairs back here and my other choice is to return to the Shower STALL which is WET. What do management at this Planet Fitness understand ACCESSIBLE to mean? Do they even know what ADA Americans with Disabilities Act means? Right now I'm inside a wet shower stall (a young woman was kind enough to dry most of the water away but not all) doing my best to remain safe under hazardous condition through no fault of my own. Every other Planet Fitness has a bench or a chair in the dressing area. It's a standard I've come to expect from Planet Fitness. Conditions are sub standard my check in history I've been to Plymouth Meeting, Valley Forge, Island AVE, Wyncote, 23rd & Oregon, Washington AVE all have chairs or benches in all dressing room areas. Hear me well I better not fall as bottom of my sneakers will be damp when I'm done dressing inside A SHOWER STALL 😖😡😥😭 YES I AM UPSET with this situation like who wouldn't be.
  • JB
    Jose Bol
    Nov 5, 2025
    5.0
    Tienen muchos tipos de máquinas, muy limpio y mucha amabilidad
  • AE
    Adham Elnashai
    Oct 6, 2025
    1.0
    Planet Fitness is the worst company I’ve ever dealt with. Period. Ive cancelled my membership a year ago after having to beg them to cancel it when they insisted that I visit the branch I registered at. I live in Los Angeles lol. After they finally agreed to cancel it on the phone I felt so relieved, only to realize A YEAR later that I’m still being billed. I contacted them again to cancel and apparently my cancellation never went through and I had to re-cancel. Afterwards, I still found charges on my card. So I contacted my bank and they stopped allowing payment to get processed. Now I just received an email from debt collection about a missed payment to Planet Fitness. Seriously. Watch out for your money. They are RUTHLESS SCAMMERS.

Frequently Asked Questions About Planet Fitness

Where is Planet Fitness located in Philadelphia?

Planet Fitness is located at 1575 N 52nd St, Ste 103 & 104, Philadelphia, PA 19131, USA.

What are the operating hours of Planet Fitness in West Philly?

Planet Fitness is open Monday from 5:00 AM to midnight, Tuesday to Thursday 24 hours, Friday until 9:00 PM, and on weekends from 7:00 AM to 7:00 PM.