Business Details
About
Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Location
Hours
Reviews
4.4
548 reviews
5 stars
404
4 stars
58
3 stars
26
2 stars
17
1 star
43
What are people saying?
AI-generated from recent customer reviews
Safety Concerns
Multiple customers reported issues with theft and safety in the locker rooms, with inadequate responses from staff.
Staff Friendliness
Many reviews highlighted the friendly and helpful nature of the staff, contributing positively to the gym experience.
Cleanliness Issues
While some customers praised the cleanliness, others reported unsanitary conditions, particularly in the locker rooms.
Equipment Availability
Customers noted a good variety of equipment, but some expressed frustration with the availability during peak hours.
Customer Service
Several reviews mentioned poor customer service experiences, particularly regarding the cancellation policy and responsiveness.
- OYOmer YaziciNov 16, 20251.0terrible place !
- LBLukas BoliniOct 18, 20252.0Most of the equipments are nice, the staff is fine, but: I just do not feel safe at this gym. On my first month training here, someone tried to break into my lock in the locker room but failed and left it broken there. I communicated it to the front desk, and they basically said "🤷🏻♂️ maybe avoid leaving valuable things in the locker room" I changed my entire routine to accommodate not being able to use the locker room, and started to use their smaller outside lockers, since I thought they would be safer just from being exposed to cameras. Guess what happened today? Lock itself was stolen. I once again went to the front desk to ask about it, and once again the answer was "🤷🏻♂️". If you're able to come and not bring anything with you, I still wouldn't recommend it because meh; if you have to store things at this gym, choose another.
- BHBryan HalliganSep 26, 20255.0Please Advocate My Rights, Please make me a successful project of services level of expertise.I'm a disabled cancer survivor. Living on a prayer w Catastrophic Budget. I was excited to move into new place.Despite the poor condition of property & neighborhood.It high price of rent too. Than things started to be missing and ebt card theft in middle of night. Out of state charges Orlando Florida & Maryland Would explain spying through both attached sides.To my right boarded up properties w spray painted windows doors at least 5 properties other side house that is apart of shop. I wasn't here for a week encouraged cleaning of neighborhood,policing.Proactivenes.It's across the street from Penn Board of Probation And Parole hq.My Landlord Natasha 1237 west huntingdon street
- IGIsvivh GvineySep 16, 20251.0On Sept 15, 2025, I arrived at Planet Fitness at 2 PM. By 2:30 PM — just 30 minutes later — I received an alert of suspicious activity: a $620 charge at DTLR down the street. My Planet Fitness–issued lock had been broken off, and my firearm and cards stolen. Employees admitted they’d just been told someone was back there messing with lockers — but they never checked, never stopped it, and never warned members. While I called police (took 3 calls and 3 hours for a supervisor), the thief had already made it 30 minutes away to Germantown and used my cards again. Planet Fitness ignored warnings, failed to act, and refused to let me review footage. Completely unsafe and unacceptable.” update 9/22/25 the planet fitness is not cooperating with detectives
- KSKatie SAug 30, 20255.0Great service, great employees, would love one of the center city planet fitness's to be open 24/7 on weekends though!
Frequently Asked Questions About Planet Fitness
What are the operating hours for Planet Fitness at 1128 Chestnut St, Philadelphia?
Planet Fitness is open Monday to Thursday from 5:00 AM to 10:00 PM, Friday from 5:00 AM to 9:00 PM, and on weekends from 7:00 AM to 7:00 PM. Holiday hours vary; please check their website for specific dates.
What type of environment does Planet Fitness promote for its members?
Planet Fitness provides a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®, catering to diverse fitness goals and routines.
What fitness services and amenities does Planet Fitness offer?
Services include Classic Access, mobile app workouts, free in-club fitness training, wifi, tanning salons, massage chairs, hydro-massage, fitness training, and various Perks programs.
Where can I find membership pricing and join Planet Fitness?
Membership details and pricing are available on the Planet Fitness website or through their mobile app, accessible via the provided links.
Is there a mobile app to complement the Planet Fitness gym experience?
Yes, the Planet Fitness mobile app offers hundreds of workout options and can be downloaded from the Apple App Store and Google Play Store.
Can you suggest nearby places to visit before or after a workout at Planet Fitness on Chestnut St?
Nearby places include Cogito Coffee for a coffee break, Shake Shack and Fuel Healthy Kitchen for meals, and The Collins Apartments and The White Building as local landmarks worth seeing.
Are there other fitness centers or trainers near Planet Fitness on Chestnut St?
Yes, Bluecat Fitness and Unite Fitness are nearby options for fitness training, offering alternative or complementary workout experiences.
What convenient retail stores are close to Planet Fitness on Chestnut St?
Target Store Phila-Washington-Square-W offers department store, mobile phone, and supermarket shopping close to Planet Fitness for added convenience.
How can I contact Planet Fitness on Chestnut St for inquiries?
You can contact Planet Fitness at 1128 Chestnut St, Philadelphia, PA by phone at +1 267-403-5900.
What social media platforms does Planet Fitness use to share updates?
Planet Fitness maintains an active Facebook page and a Twitter handle @PlanetFitness to share news, promotions, and updates.