Pearle Vision

Reviews

• JG

  Janelle Golson

  Feb 20, 2026
  1.0
  Unfortunately, I felt compelled to write this review that echoes the sentiment of many about the rudeness and disrespect of the receptionist and staff answering the phones. I have never written a review, but the level of rudeness needs to addressed. I called on three separate occasions. The first time the staff were unable to located my vision insurance benefit information. I followed up with a call to my insurance company and verified my benefits and called back. The staff was far from apologetic and was extremely curt and downright rude. I called to follow up regarding my order and was lectured for calling. I will not be using this location again and urge you to steer clear unless you desire to be treated like dirt. Sadly, it looks like this is a trend. In a depressed downtown area, it looks like this location will be closed soon. My husband remarked on the professionalism of the opticians there. I wish that would trickle down to the office staff.
• TM

  Tierra Mckinney

  Feb 16, 2026
  3.0
  Giving it 3 stars been coming here for years. Doctor is great, but them receptionist…I don’t know what their problem is. I called to just confirm what time was my appointment and I am always met with annoyance as if I did something to them because I was asking a question. I don’t know what their problem is, I could see if I was rude to them, but I’m very polite. I too work in customer service so I know how it can be handling the public and ignorant customers and such, some of them need a refresher course on customer service. Get it together!
• MS

  Megabyte Soma

  Feb 7, 2026
  1.0
  The worst saler I have seen. She even complained about calculating price for me and didn’t give me time to choose the add-ons to my lens. She has an attitude for no reason. The doctor was professional and kind although.
• JD

  Julia DeJesus

  Jan 14, 2026
  5.0
  I had a better experience than some of reviews I'm reading. Today I was there because my glasses broke in a car accident I had the day before. Mrs. Nancy was extremely helpful from the first moment she asked if I needed help. I was praying that I could get my lenses the same day because I cannot see good without my glasses. Mrs. Nancy helped me and explained everything to me thoroughly. She was always nice and respectful. Also, I am so thankful for her husband Mr. Charles for being the one to get my prescription and prepare them in the back with the machine that sounds does heavy work! I am truly grateful for them because I walked out with glasses that usually would take 2 weeks to prepare. They were so kind to me and I really want to make it know that it did not go unnoticed. Thank you so much Mr. And Mrs. Fecca! What a great team!
• JW

  Julie Williston

  Jan 7, 2026
  1.0
  Extremely rude and unpleasant. I called with a simple question and was responded to with the utmost disrespect. As someone who works in healthcare, I have a lot of patience and respect for others’ time, but clearly this office does not. To whoever I just spoke to on the phone, please reassess your customer service and check your attitude.