Refresh Dental

Reviews

• TL

  Tierra Lightner

  Sep 26, 2025
  5.0
  Dr. Tom is absolutely amazing! Him team as well! They make me feel very comfortable compared to prior experiences.. i appreciate dr. Tom and the team! Ps I didnt catch the blond woman’s name but LOVE HER as well! You guys make me feel very comfortable in what used to be a traumatic environment :)
• MM

  Missie30 innc (Missie)

  Sep 15, 2025
  1.0
  I was at the New Castle office today and I would love to tell you the Dentist name but he never introduced himself. I was supposed to be getting impressions done for dentures. I told his dental assistant that I have a bad gag reflex she passed this along to him. He again never said a word. He looked in my mouth, I then asked how long it takes to get my dentures, after this appointment? This man looked at me and said he didn't know that wasn't his job. He then told me to open wide and I'm putting salt in the back of your tounge left again for 5 minutes came back in said open up again rammed the bottom plate into my mouth. A large glob oozed out and started down my throat I gaged one single time. He tells me to breathe in which I can not do because I have a large glob of goo in my throat. I went to try to sit up he forced me down into the chair and screamed "I can't do this" never once asked if I was okay nothing. I was in total shock and crying at this point. His assistant then came in handed me tissues and apologized for him. I said his actions and professionalism was nonexistent and I wanted to file a grievance. She took me to the HR lady in their office who literally just sat there and made excuses for this dentist. I knew at this moment the grievance would do no good. This entire experience was deeply disturbing to me. Honestly
• JS

  Jamie Smith

  Sep 9, 2025
  5.0
  I had Tom as my dental hygienist today and he was fantastic! They should give that man a bonus — I learned more in this one appointment than I have in the last 20 years of my life. He explained everything clearly, made me feel comfortable, and went above and beyond. I’ll definitely be requesting Tom again!
• RR

  Ryan

  Aug 27, 2025
  1.0
  I went in today. I had two appointments scheduled back to back. I was told that I would be having all of my fillings done, along with getting a couple teeth pulled. After speaking to Dana (not sure what her title is), she informed me that she only does 3 fillings per patient because she has a bad back lmao. In my head I’m thinking “Lady I have 7 bulging discs in my back and still do my job and go above and beyond for my customers at my job.” She then told me that she wishes she wasn’t so important but she needs the money to pay for her bills. I then asked if I should be expecting any pain, she obviously got smart with me, made rude and unnecessary comments about my insurance situation, was very condescending and unprofessional. She has horrible bed side manners and doesn’t deserve to be “important” anymore or to go be “important” somewhere else because based off your reviews, you guys have a lot to improve on. So now, I still need 5 fillings done, meaning I would need to schedule 2 additional appointments months apart from one another when they had plenty of time today to get all of them done. Please keep in mind that my 3 fillings were completed by 9:32am, leaving her with an additional 28 minutes to finish the rest of my fillings. Which is more than enough time to do them all twice. She opted to leave me waiting in the other room while she did someone else’s filling during my schedule appointment time. I expect someone from there to call me immediately. I would prefer that it’s someone in upper management. Thank you very much for the horrible experience, looking forward to my next one in October! Yes, I have to wait until October to go back to get something done that could have easily been done today. Your communication skills are horrible. If Dana can’t do her job properly, please do your customers a favor and get rid of her. Im also under the impression that they removed a wisdom tooth that wasn’t even damaged. (they literally had to cut it out of my mouth because it was so healthy, when I saw it after they took it out, it looked completely normal.) it’s almost like they’re just using people to get as much out of their insurance as possible. After they started the removal of the wisdom tooth, about half way through, I knew I made a mistake trusting the dentist as no tooth with decay would require to be literally cut out as opposed to being pulled out normally. This man literally spent 20 minutes trying to pull a tooth that was extremely healthy, was not impacted and caused no pain and from what I saw, had absolutely no decay. He couldn’t get it out so they opted to slicing my gums and inner cheek wide open and gave no one stitch. I literally have a piece of skin hanging from the inside of my cheek. After the horror show, he then showed me the tooth and made it seem like it was my fault that it was so difficult. They showed me how the root grew slightly curved and then Dana came in, they showed her, I asked if that’s normal, the dentist said no but then Dana said it’s quite common. Seems like this place does unnecessary work and then they place their shortcomings upon the customer. A common practice in today’s health industry, which is a shame. Thank you. -Ryan Firmi
• LC

  Lyllah Cooley

  Aug 6, 2021
  5.0
  I have severe dental phobia. However, dr Bono and his staff were very understanding and made it much easier to make it through the appointment.

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