Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
401 reviews
5 stars
367
4 stars
13
3 stars6
2 stars6
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Steven and Kat.
Appointment Issues
Some customers expressed frustration with appointment scheduling and communication regarding delays, indicating a need for improvement in this area.
Product Selection
Customers appreciated the wide variety of frames and options available, making it easier for them to find suitable eyewear.
Professionalism
The staff was frequently described as professional and attentive, contributing to a positive shopping experience.
Overall Experience
Most reviews reflected a high level of satisfaction with the overall experience at LensCrafters, with many customers expressing a desire to return.
- PDPammy Sue DNov 15, 20255.0Everything was great. Everyone I came into contact with was friendly, knowledgeable and professional and the selection of glasses frames was very good.
- JFJim FisherNov 15, 20255.0LensCrafters in Monroeville has a huge selection of frames to choose from. Kat was very friendly and helpful. She is knowledgeable and professional but still showed that she genuinely cares. We will return when we need new glasses.
- AAAndreaNov 14, 20254.0Not happy waiting 30 minutes past my appointment time. This was for my special needs brother, who became increasingly anxious. This extended wait put me 30 minutes behind for the rest of my day. 😡
- JMJill MottornNov 10, 20255.0Great selection, competitive pricing and discount programs, and outstanding service—thank you, Leslie!
- SBSean ButlerOct 24, 20253.0I don’t normally leave reviews for companies, unless I am very upset or very happy with the service I received. In this case, unfortunately, I am very upset. I had an appointment set for several weeks. For the few days prior to the appointment, I was inundated with phone calls, text messages, and emails in order to confirm my appointment and to ensure that I complete the pre-appointment paperwork. This appointment was scheduled on a day that I had taken off of work, so it is difficult for me to have to reschedule my appointments in the event that it is needed. After having to rush to pick up my child from school and return them home before having to double back to the LensCrafters, I arrived to find out that they are having technical difficulties and appointments are being delayed by an hour. While I kept my composure when talking with the attendant, I was raging inside because it is not easy for me to schedule these appointments, and after having been constantly reached out to about this original appointment yet they couldn’t reach out to me about the technical delay that they were having really made me mad. I have gone to LensCrafters for my optical needs for several years, specifically at this location. I’ve never had any issues in the past and neither has my friends or family who go here as well. However, this incident really surprises me of how the situation handled. I am not mad at the employee who spoke with me, as he was very apologetic, as well as empathetic with the fact that this was a severe delay.Yes, they did offer to reschedule for me and they have offered some sort of compensation ( I’ll be at I don’t know what that would be), but I feel that it should be made aware of their inability to reach out and worn incoming patients or customers who have appointments.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters Monroeville Mall Annex provide?
LensCrafters Monroeville Mall Annex offers comprehensive eye exams using the latest technology, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters in Monroeville?
Most vision insurance plans are accepted, including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health. All prescriptions are welcome.
What brands of eyeglasses and sunglasses can I find at LensCrafters Monroeville Mall?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more.
What are the operating hours of the LensCrafters store at Monroeville Mall Annex?
LensCrafters is open Monday through Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 5:30 PM, and Sundays from 11:00 AM to 4:00 PM.
How can I schedule an eye exam at LensCrafters Monroeville Mall?
You can schedule an eye exam online via LensCrafters' scheduling link or directly at the store.
Does LensCrafters in Monroeville offer in-store pickup services?
Yes, LensCrafters at Monroeville Mall offers in-store pickup services for your convenience.
What payment options are accepted at LensCrafters Monroeville Mall?
They accept various payment methods including American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Are there any nearby optometry services close to LensCrafters Monroeville Mall?
Yes, nearby optometry services include Doctors of Optometry - Monroeville Mall Annex and Dr. Mark Shumski, which are convenient options for additional eye care needs.
What nearby attractions can I visit before or after my appointment at LensCrafters Monroeville Mall?
Nearby attractions include Steel City Indoor Karting, Full Throttle Adrenaline Park, and Lil Bunny Play and Party Place, great for some fun activities before or after your visit.
Are there nearby shopping and dining options around LensCrafters Monroeville Mall Annex?
Yes, popular nearby stores include Sephora inside jcpenney, Bath & Body Works, Hot Topic, Hollister, and Mrs. Fields bakery, offering plenty of shopping and dining choices.