Business Details
About
Medical Supply Store
Location
Hours
Reviews
4.8
120 reviews
5 stars
107
4 stars
6
3 stars
3
2 stars1
1 star
3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being knowledgeable, friendly, and patient, with many specific mentions of individual employees like Zae, Merari, and Jennifer.
Product Satisfaction
Many customers reported significant relief from foot pain after using the products, although some expressed concerns about the high prices and effectiveness of the orthotics.
Sales Pressure
Several reviews indicated feelings of pressure to purchase expensive packages, leading to buyer's remorse for some customers.
Follow-Up Issues
A number of customers expressed disappointment regarding the lack of follow-up communication after their initial purchase, which contributed to dissatisfaction.
- SWShirley Williams6 days ago5.0I had a great experience at this store. The employees are friendly and knowledgeable of the products they offer. I felt like the people on the commercial. My pain/ discomfort disappeared when I wore the arch supports and didn't want to take them off, so I didn't.
- KFKyle Ambrogi FoundationJan 5, 20265.0Merair was very knowledgeable. She gave clear instructions and information. She was patient and gave me time to try all the different inserts. Very pleased with your product
- MMMartin ManganJan 3, 20265.0I am very happy with my experience. Merar was awesome! Looking forward to a new year!
- MGMargaret GallagherDec 20, 20255.0Merari was wonderful!! i walked in with terrible pain and i left a new woman!!! Thank you!!!
- TMTiffany MathisDec 20, 20255.0The customer service is amazing. I was greeted when I walked in and helped right away. Merari was my arch support specialist and she was amazing. She took her time to explain everything to me. She was knowledgeable, pleasant, and patient. She called me a week later to check on me. I am getting used to the arch supports and time will tell if they work for me but my experience has been great so far.
Frequently Asked Questions About The Good Feet Store
How are our arch supports different from inserts and insoles I can buy online or in drug stores?
Good Feet Arch Supports are designed to provide the firm, yet flexible function necessary to help correct poor foot biomechanics, providing long term pain-relief solutions.
I buy good shoes, but my feet still hurt. Can arch supports help me?
Absolutely. It’s common for people to think that their shoes are the problem, when in reality it’s often the foot that’s going into the shoes that’s the real source of discomfort. By stabilizing the foot with a good arch support, the pain and discomfort caused by common foot and foot-related problems can often be minimized or alleviated.
Will I be able to take my arch supports home the same day I purchase them?
Yes, for ages 6+. Your local Good Feet Store stocks a full inventory of arch supports. Once you’ve been fitted and have found the supports that work the best for you, you’ll be able to wear your new arch supports home.
How do I get my free fitting?
It’s simple. Just stop by your local Good Feet Store. No appointment is necessary, but if you prefer, you can schedule an appointment at the store near you.
Can I use my HSA or FSA funds to purchase arch supports?
Yes, you can use your HSA or FSA to purchase our arch supports. Arch supports, shoe inserts, insoles, or orthotics are eligible for reimbursement with a flexible spending account (FSA), health savings account (HSA), or a health reimbursement arrangement
(HRA). However, arch support reimbursement is not eligible with a limited-purpose flexible spending account (LPFSA) or a dependent care flexible spending account
(DCFSA). Arch Support Inserts are eligible for reimbursement with an FSA or HSA as they are devices placed into your shoes to support the arch of your foot to reduce discomfort. Important Reminder: FSAs, HSAs, and other listed account types may differ. Be sure to check with your administrator before making a purchase.
How are Good Feet Arch Supports different from inserts and insoles I can buy online or in drug stores?
Good Feet Arch Supports are designed to provide the firm, yet flexible function necessary to help correct poor foot biomechanics, providing long term pain-relief solutions.
Do you sell anything other than arch supports in your stores?
Yes, we also carry shoes, cushions, and other foot-care accessories to accompany our Arch Support Systems.
Do I need to figure out which model and size will fit me?
No, you don’t. An Arch Support Specialist, who is trained in fitting Good Feet Arch Supports will do all of the fitting for you.
How do I get my free fitting and test walk?
It’s simple. Just stop by any Good Feet Store. No appointment is necessary, but if you prefer, you can schedule an appointment at the store near you.
Does insurance cover arch supports?
The Good Feet Store is not a medical provider. Good Feet stores do not diagnose, prescribe, fill prescriptions, or accept or process insurance claims. However, Good Feet Arch Supports are often eligible for reimbursement with an FSA or HSA. Customers who believe arch supports may be covered under specific plans or policies should contact their plan administrator for information regarding current coverage.
What is your return policy?
Please refer to your locally owned and operated Good Feet Store for more details on the store’s return policy.
Is it normal to feel minor muscle ache or discomfort when adjusting into the arch supports?
During your break-in period, you may feel some minor muscle aches or discomforts; however, if you experience prolonged discomfort, stop wearing the supports and contact your Good Feet Arch Support Specialist, an adjustment may be needed. If you experience pain that causes concern, stop wearing the arch supports and contact your doctor.
What products does The Good Feet Store offer besides arch supports?
The Good Feet Store also carries shoes, cushions, and other foot-care accessories to complement their Arch Support Systems.
Do I need to know my arch support size before visiting The Good Feet Store?
No, an Arch Support Specialist trained in fitting Good Feet Arch Supports will handle the fitting for you.
Is an appointment necessary to get a free fitting and test walk at The Good Feet Store?
No appointment is necessary; you can simply stop by any Good Feet Store for a free fitting. However, scheduling an appointment is an option if preferred.
Can I use my Health Savings Account (HSA) or Flexible Spending Account (FSA) funds to purchase arch supports from The Good Feet Store?
Yes, arch supports are often eligible for reimbursement through HSA or FSA accounts, although it's important to check with your plan administrator for specific coverage details.
What are the store hours for The Good Feet Store in Media, PA?
The store is open Monday through Saturday from 9:00 AM to 6:00 PM and Sunday from 10:00 AM to 6:00 PM.
What is the return policy at The Good Feet Store?
Return policy details vary by location, so please contact your locally owned Good Feet Store for specific information.
Will I receive my arch supports on the same day after fitting?
Yes, customers aged 6 and older can take their arch supports home the same day as their fitting, as the store maintains a full inventory.
What nearby places can I visit for a healthy meal or smoothie after shopping at The Good Feet Store?
Nearby, you can visit Tropical Smoothie Cafe for smoothies and health foods, or Turning Point of Media for breakfast, brunch, and sandwiches.
Are there physical therapy options near The Good Feet Store where I can get additional foot care?
Yes, Ivy Rehab Physical Therapy is nearby and offers physical therapy and occupational therapy services that may complement your arch support care.
What are some nearby stores or shopping centers close to The Good Feet Store for a complete shopping experience?
Granite Run and The Promenade At Granite Run are nearby shopping centers offering various stores, including shoe stores like Vans.