LensCrafters

Reviews

• MH

  Matt Hentschel

  Mar 6, 2026
  5.0
  Havifa was very helpful in helping me find the glasses I wanted. She even gave me a very good price for my glasses. Best experience I’ve had ever buying glasses I would definitely recommend
• GV

  Gannon Vitelli

  Feb 28, 2026
  2.0
  Don’t purchase a pair of sunglasses of the rack, they’re likely scratched to death
• CG

  Candace Guinan

  Feb 25, 2026
  5.0
  Kory took care of me and helped me choose new sunglasses. He was very helpful.
• SC

  Shana Chowdhury

  Feb 18, 2026
  5.0
  The reviews to me are very weird. I went to this location two times, the first time I came here for Meta glasses and the other store in Plymouth Meeting didn’t have the color I wanted they called this store in KOP and confirmed that they have the color I want. Then I went to this location had a quick painless and easy experience. I think the gentleman that helped me his name was Julio. Either way, he was a really cool and chill person. The next time I went there after 2 weeks to get my eye exam and new frames and lenses. Had a wonderful experience Julio was there but another woman helped me. I forgot her name I think it starts with an H. She was very friendly honest and helped me pick the frames that went with me. Anyway it hasn’t even been a full two weeks and my frames are ready for pick up today. I just feel like you should give everyone a chance. Don’t go to a store expecting to be waited on. Like literally this is an experience for you to find yourself. That’s how I see it and the people at LensCrafters are just guides. Also I forgot to mention I didn’t use insurance and I paid out of pocket and I’m still happy and they gave me discounts too. Love this place.
• CR

  Colleen R

  Feb 15, 2026
  1.0
  This location is really going downhill. I’ve gone here for years and always had great experiences in the past. In January, I came in for my annual exam and ordered a year’s supply of contacts and Prada glasses, spending over $1,000. I got a text about a week after my visit saying my glasses were delayed. No big deal at all. Things happen. Several days passed so I called the store and was told my glasses had arrived and would be ready in 1-2 days. Over the course of the next 2 weeks, I called every 4 days or so and was told the same thing every time - that my glasses were there and would be ready soon. I finally asked if something was wrong and the girl I spoke to was extremely snobby and condescending and snapped at me and told me that nothing was wrong and there was just a delay because they’re busy and it’s snowy. A week later, I called and again, was told the same thing. That my glasses were in the store and that I’d get a text in 1-2 days to pick them up. I said again that something seems off and I was connected with Kaleigh, who is so, so nice and has worked there for years and told me something actually was wrong and resolved it for me. She is the only reason I might still go to this location and is extremely sweet every time I’ve been in. I totally understand that things happen, but if someone actually took the time to look into it weeks ago instead of talk down to me, I might actually have my order sooner than 2 months after my appointment.

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