LensCrafters

4.8
521 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
690 W Dekalb Pike, King Of Prussia, PA
19406-2943, United States

Hours

Reviews

4.8
521 reviews
5 stars
496
4 stars
2
3 stars
1
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3
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of Rowland, Kirstin, and Haifa for their exceptional service.

Eye Exams

Many reviews highlighted the thoroughness and professionalism of the eye exams conducted by various doctors, particularly Dr. Wolski and Dr. Hakki.

Product Selection

Customers appreciated the wide selection of frames available, noting that the store had many top designer options.

Mixed Experiences

While most feedback was positive, there were complaints about poor customer service in specific instances, particularly regarding adjustments and prescription accuracy.

Timeliness Issues

Some customers reported long wait times for glasses and lack of communication regarding their orders, leading to frustration.
  • YS
    Young Stacey
    6 days ago
    5.0
    This was my first time ever having an eye exam at LensCrafters, and it was a wonderful experience. Dr. Hakki an absolute delight Kirsten, so pretty soft spoken, incredibly helpful guiding me through choosing my glasses. I couldn’t ask for a better visit.
  • CU
    Cindy Urbani
    Nov 9, 2025
    5.0
    The two women that helped me pick out frames and then did the measurements for my progressives and sport glasses were efficient, helpful and friendly. I hate buying glasses but they made it a painless process. I can't wait to get my new glasses!
  • DM
    David McCreary
    Oct 30, 2025
    5.0
    Sarah did a great job and Dr. Cepeda was very thorough. *****
  • KB
    Kristina Banet
    Oct 14, 2025
    5.0
    Kirstin was amazing. Completely professional and helped me out so much with pricing and discounts. She also gave great advice. Quick and smart!
  • JJ
    Joe Jacobs
    Oct 11, 2025
    1.0
    I was told they were too busy to adjust my glasses. I have been a loyal client of LensCrafters and buy Tom Ford glasses exclusively yet this poor customer service leaves me angry and with loose fitting glasses. Unhappy that they couldn’t take 2-4 minutes to help me because I have already spent my money here and not spending more today. Terrible customer service.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.