Doctors of Optometry - King Of Prussia Plaza - Primark Wing, Lower Level

Reviews

• TC

  Tori Coleman

  Mar 11, 2026
  1.0
  If I could give this place a zero I would. This is the worse experience ever. I would never come back to this location ever again. Terrible customer service and even worse communication not to mention their glasses selection is complete crap. After spending $700 on glasses and contacts I walked away nothing. I was told my glasses would be ready for pick up in a week and someone would be calling in a day or so to set me up for an hour contact training visit. Needless to say no one ever called and after 10 days passed I finally called only to be told they don’t know where my glasses are all they could tell me is they’re “delayed” and would have the manager call me the next day. Next day comes no call by mid afternoon so I once again had to call them! Now the manager states the lab “cancelled” my order due to an issue with the lens and I need to come back and pick new frames. So at what point were they going to call and give me any of this information?! How many weeks were gonna go by before they reached out? Oh and I still don’t have contacts! This place is full of crap and so are the staff. Save your time and go to the one by Bloomingdale’s this one should just be shut down.
• KB

  Kabongo Bukasa

  Mar 8, 2026
  5.0
  Dr. Kozak is truly the best. She is always honest, professional, and consistently provides excellent care. Every visit feels welcoming, and the entire office operates like a family. From the moment you walk in, the staff makes you feel comfortable. Kiana stands out for her professionalism, positive attitude, and outstanding customer service that truly goes above and beyond. Melissa is also wonderful she makes sure everything is handled smoothly and that you leave feeling confident and well taken care of. Taylor (Tay)! her customer service is always exceptional. She is consistently attentive and gives 100% every time. This place feels like family to me because the team genuinely takes care of their patients. If you’re looking for a place to have your eyes checked, I honestly can’t recommend a better office. Don’t miss out on the great care they provide.
• JM

  Jeff Mikols

  Mar 6, 2026
  5.0
  5 STARS! Great staff w/excellent service to boot. In & Out was easy-peasy! Highly recommend this LensCrafters location…ask for Melissa~ 🤙🤓
• AP

  Andrew Prokurat

  Feb 19, 2026
  5.0
  As always, the staff was very knowledgeable, professional & very helpful. I would recommend LensCrafters to anyone looking for a great Optometrist, etc.,
• EB

  Ed Bonde

  Feb 18, 2026
  5.0
  The doctor was great. They do have some equipment issues, such as computers that take a long time to boot up.

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