Morning of 2/17/21. I helped a couple of people with their registration since they didn't know how to do it on their own, which is fine and dandy. They were all Spanish speakers, so when the Phlebotomist called out one of their names, not only were they not able to understand her mispronunciation, but one patient got skipped over. We went to see if the phlebotomist would still take the patient in all to be met with, "I call your name... I even spelled it out... I already have someone in..."
This is the thing, if you mispronounce someone's name, that's your fault not theirs. And the fact that you spell anything out won't help them either, this is someone who doesn't speak your language after all. Quest Diagnostics is not new to handling patients of foreign origins, so what gives? Had I not been around, this person wouldn't had received the testing that she needed.
Patients are people, not numbers.