Club Pilates

Reviews

• YF

  Yesenia Fisher

  Oct 9, 2025
  1.0
  I want to warn anyone considering a membership at Club Pilates Frazer about my experience, because I paid for services that I was never actually able to access. The biggest issues were: • Workshops were always full, meaning I could never take advantage of them to level up. • Private sessions were unavailable for nearly a month. • Despite my professional background as a Doctor in Physical Therapy, I was denied advancement after asking three different instructors. These problems made it impossible for me to receive the full value of what I paid for. Workshops and private sessions are advertised as part of the membership, yet they were essentially off-limits because of poor scheduling and lack of availability. For nearly an entire month, I couldn’t book the private sessions that I was promised. On top of that, the workshops—which are marketed as a benefit—were consistently full, no matter how early I tried to register. When it came to progressing to a higher level class, I was especially frustrated. I am a licensed Doctor in Physical Therapy, and I repeatedly asked instructors to advance me to a level that matched my experience and abilities. Despite approaching three different instructors, I was denied advancement each time without clear reasoning. This left me stuck in classes that didn’t challenge me and didn’t match my training or background. I understand that contracts exist, but this is not about the contract—it’s about fairness. No contract excuses a business from failing to provide the services promised. I paid for a membership that I could not reasonably use as it was advertised, and that is simply unacceptable. If you’re thinking about joining Club Pilates Frazer, be aware that you may not get access to the full scope of services you’re paying for or it may take three full months to reach your full potential. My experience was a clear case of overpromising and underdelivering, and I would caution anyone from making the same mistake I did.
• HB

  Heather Bloodworth

  Jul 8, 2025
  2.0
  I was a loyal member of Club Pilates for over two years and genuinely enjoyed the workouts. There have definitely been some great instructors there who I benefited from, and I’m grateful for that. However, I never truly felt connected to a community of people who cared whether I showed up or not. It always felt transactional, not personal, and that became even more clear during a recent experience. Earlier this year during a difficult personal time, I put my membership on hold for two months, completing all the necessary paperwork. Despite that, I was still charged for both months. Once realizing what had happened, I called to explain the situation, request a refund, and cancel my membership. I was told I wouldn’t be charged again, and then I was charged yet another month. I played phone tag with the GM, Colin, who without ever speaking through the situation, left me a firm voicemail saying only two of the three months would be refunded and that there was “nothing more he could do.” It’s clear that this is a corporate model that prioritizes money over the customer. I’ve always gone out of my way to support local businesses, but it’s incredibly disappointing when that support isn’t mutual, especially after years of loyalty.
• KK

  Kayla

  Apr 25, 2025
  5.0
  I participated in the free intro class at this location. The front desk staff were very friendly and welcoming. The studio was clean and organized. Equipment gets wiped down after every workout class. I appreciated Amy (class instructor) in her patience and the discreet tension adjustment she made to my equipment. My only quip is that I wish there was a way to see the expected form/movement/exercise (even just once), especially for a beginner.
• VP

  Victoria Penn

  May 10, 2024
  5.0
  I joined CP Frazer when it opened in 2017 and have had an excellent experience. The instructors are well-trained and very experienced. It’s a great location and is well-maintained. Always leave class feeling strong and balanced.

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