LensCrafters

4.7
654 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
289 Main Street, Exton, PA
19341, United States

Hours

Reviews

4.7
654 reviews
5 stars
593
4 stars
8
3 stars
2
2 stars
4
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, knowledgeable, and helpful, providing excellent customer service throughout the shopping experience.

Product Selection

Customers appreciate the wide selection of frames and lenses available, noting the quality and variety offered.

Efficiency

Many reviews highlight the quick service and efficient handling of appointments, repairs, and purchases, contributing to a positive overall experience.

Mixed Experiences

While most feedback is positive, some customers reported aggressive sales tactics and issues with pricing transparency, indicating a need for improvement in these areas.

Professionalism

The professionalism of both the staff and the doctors is frequently mentioned, with many customers feeling well-informed and cared for during their visits.
  • CS
    Chris Stolzer
    Nov 15, 2025
    5.0
    Couldn’t have had a better experience. The staff was very knowledgeable, friendly and helpful. Highly recommend!
  • RW
    robert windle
    Nov 13, 2025
    1.0
    6 weeks to get replacement lenses, way to long. Spoke with an assistant and was told only the manager knew what was going on and why they had canceled and re-ordered my glasses. Requested a call back from the manager, Didn't happen. I had to call and was told that i had already spoken with the assistant and was given all the info i needed, and she didn't understand the disconnect. Poor customer service, Would not recommend.
  • QL
    Quan Le
    Nov 9, 2025
    3.0
    First time of eye exam here due to quick available appointment. However, first time in 20 years of wearing eye glasses that I have a new pair of eye glasses with price $500 that gives me image distortion.
  • EG
    Elizabeth Gargus
    Nov 9, 2025
    5.0
    The store was bright, clean, and beautifully organized — it felt modern and welcoming as soon as I walked in. The service was great! Very professional, helpful and attentive
  • LP
    L Phillis
    Nov 3, 2025
    5.0
    Rachel and all of the staff at lenscrafters exton were wonderful to work with. Rachel was knowledgeable & enjoyable. She was more helpful than I could have asked for

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.