Business Details
About
Home Health Care Service
Non-medical, in-home care services. Proud provider of services to aging adults in Northeast Pennsylvania for over 20 years.
Details
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
3.6
11 reviews
5 stars
6
4 stars
1
3 stars
1
2 stars0
1 star
3
- JSJanet ScottOct 14, 20255.0My family has been working with Home Instead for about 6 months. Our family member has dementia. Her needs are increasing weekly. The young women that work with her are wonderful! Honestly, the office staff is amazing and the workers are kind, knowledgeable, and empathetic. I have never had a complaint.
- DND NGUYENAug 7, 20255.0Diane is an absolutely amazing Care Pro! She is kind, loving and very professional. We also appreciate the entire staff at the Scranton/Clark's Summit location for their courtesy and patience with our family. A special recognition goes to Jessica, the GM, for a very well organized and efficient office. They made life so much better for Mom. Thank you Home instead!
- SFSandra FosterMar 11, 20241.0Horrible ! I worked in the field for years with seniors & this by far was the worst experience. Hired company with trusting they would not take advantage of my 90 year old parents & my mom having dementia. Company raised the hourly price with no notification. Supervisor called one afternoon & said the aid had a problem with getting my mom to bed the night before & they would review & see if it was going to continue & if so would need to be put in a different care bracket. Contract signed was for assistance with getting patient to bed before 9:00 with the dementia. Aide texted me after leaving my parents home every evening & stated she never had another issue with my mom. Next invoice for services was increased $10.00 more an hour. Other instances were also done unprofessionally. The administration is very shady
- ARAnnette ReichlingDec 20, 20185.0I have been with them for three years and I love the company and the caregivers that I have had. I don't plan on leaving anytime soon.
Frequently Asked Questions About Home Instead
Do you have a minimum number of hours?
Our service minimums are 12 hours/week and 4 hours per shift. We can provide care up to 24 hours/day, 7 days/week.
Do you provide transportation? Do you charge for mileage if you provide transportation to appointments?
Yes, under our Activities of Daily Living (ADL) level of care for our private-pay consumers, we can provide transportation. If the Care Pro uses his/her personal vehicle to provide the transportation, there is a mileage reimbursement charge of .67 per mile that will be added to your invoice for any transportation that occurs during the shift. If the client has a vehicle that they permit the Care Pro to use during the shift, there is no additional mileage charge.
What are non-medical home care services?
We provide a non-medical level of home care services that typically revolve around assisting seniors with activities of daily (bathing, grooming, hygiene, toileting, continence, transferring) and instrumental activities of daily living (preparing meals, light housekeeping, laundry, errands, medication reminders). These services help seniors to remain in the home with the appropriate level of care in ADL and IDL areas in which they need assistance. Our Care Professionals provide the care with offering support and encouragement, helping seniors to stay at home as independent as possible.
What services don’t you provide?
We do not perform any nursing or clinical levels of care, such, but not limited to, the administration of medication, wound care, and physical and occupational therapies.
Are any of your services covered by Medicare or similar insurance programs?
As our services are non-medical in nature, they are not covered by health insurance or Medicare. Mostly, our services are private pay. We do coordinate with some Veterans aid programs and long-term care insurance when the client is eligible for such coverage.
Do you offer service at night or overnight? What kind of service?
We provide overnight care services in which a client needs assistance during the night and when a client just wants someone to be in the home for peace of mind. Depending on client needs, an overnight shift can be 8pm to 8am or 10/11pm to 7/8am. Care Pros will be informed if the client needs to have hands-on care during the overnight hours (such as assistance with toileting) or if they are there for safety and security.
How much notice do you need to start service?
Before services can begin, we must conduct a care consultation. After the care consultation is complete, it is a case-by-case basis to determination how quickly we can start. Our goal is to start as soon as possible, but in some situations, it may take one to two weeks.
Are your services covered by long-term care insurance?
Depending on the policy and the long-term care insurance company’s claim eligibility, services may be covered. If you have your long-term care insurance policy available, we can help you determine your eligibility.
Do you require a service deposit?
We require a two-week service deposit prior to the start of services. The deposit is held until the end of services and applied to the final invoice.
Can I change the schedule after starting services?
Yes, changes can be made to the schedule. Please advise the office of scheduling changes with as much notice as possible to help with the accommodation of these changes. We will do our best to accommodate changes as quickly as possible based on staffing availability.
What are the minimum service hours required at Home Instead?
Home Instead requires a minimum of 12 hours per week and 4 hours per shift, providing care up to 24 hours a day, 7 days a week.
Does Home Instead provide transportation services and are there additional charges?
Yes, transportation is provided under the Activities of Daily Living level of care for private-pay clients. A mileage reimbursement of $0.67 per mile applies if the Care Pro uses their personal vehicle, but no charge if the client allows use of their own vehicle.
What types of non-medical home care services does Home Instead offer?
Home Instead assists seniors with daily living activities like bathing, grooming, meal preparation, light housekeeping, laundry, errands, and medication reminders to help them stay independent at home.
Are nursing or clinical services like medication administration and physical therapies provided?
No, Home Instead does not perform nursing or clinical care such as medication administration, wound care, or physical and occupational therapies.
Is Home Instead's non-medical care covered by Medicare or insurance?
No, the services are primarily private pay and not covered by Medicare or health insurance, although coordination with some Veterans aid programs and long-term care insurance is possible for eligible clients.
Can Home Instead provide overnight care services?
Yes, overnight care is available for clients needing assistance or companionship during the night with shifts typically from 8pm to 8am or 10/11pm to 7/8am, depending on client needs.
How quickly can Home Instead start care services?
After completing a care consultation, Home Instead aims to start services as soon as possible, but it may take one to two weeks depending on the situation.
Where is Home Instead located and what are its operating hours?
Home Instead is located at 506 North State Street, Clarks Summit, PA 18411, and is open Monday through Friday from 8:00 AM to 4:15 PM. It is closed on weekends.
What nearby medical providers and services can clients access around Home Instead's location?
Clients can find nearby healthcare providers such as Physicians Health Alliance (medical center), Barry Green, D.O., and Harold Davis, M.D. (obstetricians/gynecologists), plus hearing aid services at HearUSA, enhancing comprehensive care options close to Home Instead.
Are there nearby services for legal and insurance support near Home Instead?
Yes, nearby legal services include Kelly Lenahan Law Office and Rogan Law LLC, and insurance agencies like Whitbeck Insurance Agency and State Farm are also available to assist clients and families with their needs.
What nearby amenities can clients enjoy when visiting Home Instead in Clarks Summit?
Clients can visit the Blend’d Smoothie Bar for refreshments, Bella Natura for beauty services, or Gertrude Hawk Chocolates for sweet treats, all close to Home Instead's office.