LensCrafters

4.7
537 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
3060 Center Valley Pkwy, Center Valley, PA
18034-9040, United States

Hours

Reviews

4.7
537 reviews
5 stars
483
4 stars
10
3 stars
4
2 stars
4
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Nikole and Carmita for their exceptional service.

Mixed Experiences

While many reviews highlighted positive experiences, several customers reported negative interactions, particularly with certain staff members who were perceived as rude or unhelpful.

Efficiency

Customers appreciated the quick and efficient service during eye exams and frame selection, often noting minimal wait times.

Product Issues

Some customers experienced problems with their glasses, including incorrect prescriptions and poor fitting, leading to dissatisfaction with the product quality.

Insurance and Billing

There were complaints regarding confusion and issues with insurance coverage and billing practices, with some customers feeling misled about costs.
  • JF
    June Faust
    Jan 5, 2026
    5.0
    Outstanding customer service had an issue with my glasses manager Andre Went over and above to take care of my situation, very outstanding, highly recommended. Lens crafters in the promenade.
  • JW
    Joseph Wildrick
    Dec 6, 2025
    5.0
    LensCrafters - Center Valley was extremely helpful in repairing my glasses. One of my lenses fell out when a branch hit them as I was doing some fall cleanup. I brought them to the center valley, pa location and they fixed them in a timely fashion without charge. Very nice and helpful
  • BM
    Bud Miller
    Nov 26, 2025
    5.0
    I had a very efficient and professional visit and even left with an avocado devilled egg recipe.
  • JR
    Jaquelyn Rosario
    Oct 23, 2025
    5.0
    Matthew was incredible! He KNOWS customer service!
  • MK
    mia k
    Oct 20, 2025
    1.0
    the guy checking us out was incredibly rude and arrogant. Needs a reality check. Also heard doctors talking about patients forgetfulness in the lobby, overall unprofessional and unwelcoming environment

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.