LensCrafters

Reviews

• VV

  Vicky Vick

  Dec 29, 2025
  1.0
  I ordered my glasses and was told 7-10 business days. At this point it has been over 3 weeks and still haven’t received them. Every time we call they push back the delivery. Going in today for a refund and canceling with my bank. Do not come here!!
• KS

  Karrin Seaton

  Dec 27, 2025
  5.0
  Thank you Andrew for adjusting my glasses. Camp Hill Pa
• PY

  Pat Young

  Dec 4, 2025
  5.0
  Great experience selecting just the right frame. Mandy was very knowledgeable and helpful with recommendations based on my style and best type of frame for needs.
• HH

  Henry

  Nov 29, 2025
  5.0
  Visited a few months ago but wanted to write a review. Brought in my prescription a few months ago to go shopping for a new pair of glasses. Staff helped me pick out the perfect pair! Great store, great selection, great staff.
• NN

  NJ

  Nov 13, 2025
  1.0
  Horrible experience. I bought new frames and lenses and had a $50 dollar off coupon. The lady said it would only work if I wanted to upgraded lenses and I could do that if I decided to. I wore the glasses for a day; decided I wanted to upgrade them. I called in like I was told to do. The lady who helped me over the phone set up the sale and said, “The coupon is only good for “premium lenses” not regular anti-reflective upgrade.” I said okay, was ready to do the sale and she said, “we’ll have to pay in person and drop the glasses back off.” So I drove 45 minutes to the store after work. I got to the store and started checking out. She said, “oh it’s already set up, you just have to pay.” She did something in the computer and needed help. She called a gentlemen over who looked at the computer I said, “the computer won’t accept your coupon” explained what I was told and he said, “computer doesn’t accept it; it doesn’t work on sale items. It even says it if you read the coupon” and walked away. I asked several times what the difference I had to pay then; they lady said, “it’ll be $50 dollars since you already paid for regular lenses and frames.” I asked several times because this didn’t seem right if they weren’t honoring the coupon. She said, “our marketing team puts these coupons out and doesn’t make it clear what you can use them for so you have to come in and get screwed once you’re here because you can’t use the coupon and already took the time to drive out here.” Then it gets time to pay, she looks at the screen and says, “oh, it’s actually $120 dollars.” I asked if anything could be done because of the “miscommunication” on there part. “Unfortunately not, like I said our marketing departments puts these out to trap people into coming into the store” The lady was very nice and honest and I appreciated that (thought she was incorrect on the price at the end. The gentlemen was very rude; did not care about my business and made it seem bothersome to even have to come help the lady at the register. On top of that I am a Federal worker who is still working. So every penny counts. Not going back after I pick up my glasses from the “upgrade”. Unfortunately, I need them to see or I would not go back at all.

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