LensCrafters

Reviews

• BE

  Brian Ellis

  Nov 15, 2025
  5.0
  Great service as usual. Andy is always helpful and professional.
• NN

  NJ

  Nov 13, 2025
  1.0
  Horrible experience. I bought new frames and lenses and had a $50 dollar off coupon. The lady said it would only work if I wanted to upgraded lenses and I could do that if I decided to. I wore the glasses for a day; decided I wanted to upgrade them. I called in like I was told to do. The lady who helped me over the phone set up the sale and said, “The coupon is only good for “premium lenses” not regular anti-reflective upgrade.” I said okay, was ready to do the sale and she said, “we’ll have to pay in person and drop the glasses back off.” So I drove 45 minutes to the store after work. I got to the store and started checking out. She said, “oh it’s already set up, you just have to pay.” She did something in the computer and needed help. She called a gentlemen over who looked at the computer I said, “the computer won’t accept your coupon” explained what I was told and he said, “computer doesn’t accept it; it doesn’t work on sale items. It even says it if you read the coupon” and walked away. I asked several times what the difference I had to pay then; they lady said, “it’ll be $50 dollars since you already paid for regular lenses and frames.” I asked several times because this didn’t seem right if they weren’t honoring the coupon. She said, “our marketing team puts these coupons out and doesn’t make it clear what you can use them for so you have to come in and get screwed once you’re here because you can’t use the coupon and already took the time to drive out here.” Then it gets time to pay, she looks at the screen and says, “oh, it’s actually $120 dollars.” I asked if anything could be done because of the “miscommunication” on there part. “Unfortunately not, like I said our marketing departments puts these out to trap people into coming into the store” The lady was very nice and honest and I appreciated that (thought she was incorrect on the price at the end. The gentlemen was very rude; did not care about my business and made it seem bothersome to even have to come help the lady at the register. On top of that I am a Federal worker who is still working. So every penny counts. Not going back after I pick up my glasses from the “upgrade”. Unfortunately, I need them to see or I would not go back at all.
• SC

  Sean c

  Nov 1, 2025
  5.0
  I was in a bad car accident over 3 weeks ago and have been hospitalized ever since having had multiple surgeries. Unfortunately my glasses broke in the accident and I am out of contacts. My wife went to see if there was a way to get me glasses or contacts for me even though I need a new eye exam. They went out of their way to help and gave me a pair of contacts and solution to help get me through. And for the first time in weeks I can see! I highly recommend this lens crafters and will continue to do so with anyone I see! Thank you Lenscrafters!
• BB

  Beth Browning

  Oct 29, 2025
  4.0
  The staff was pleasant and helpful in getting me the best glasses at the best price.
• KF

  Kara Fisher

  Oct 23, 2025
  2.0
  The eye doctor was great! The woman up front who was supposed to be helping me pick glasses just kept reminding me I didn’t have insurance, told me to pick from the great value section, and when I picked up a more expensive pair of frames, she told me we should get a cost work up on it before I set my heart on it, because I’d surely change my mind and I needed to pick something more fitting. I gave no indication of my financial situation. She did this in front of the whole store. It was horribly embarrassing. This was my first time since elementary school trying to buy glasses in person instead of online with Zenni and I will not try that again. Frugality doesn’t equal being poor for those of you who don’t know. It really was a horrible experience for me just trying to find a pair of glasses and feel pretty with them while she followed me around shaming me. Even if it wasn’t her intention to shame me, if I did need a cheaper pair of frames, I would know not to pick out expensive ones. They should be taught the proper way to handle that situation next time.

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