Overall, the staff is frequently described as friendly, professional, and attentive, with several specific employees receiving high praise for their skills and demeanor.
Process Efficiency
Many customers appreciate the quick and efficient donation process, although some express frustration with long wait times and issues with check-in kiosks.
Payment Issues
Numerous reviews highlight dissatisfaction with the payment structure, including discrepancies in promised bonuses and low compensation for donations.
Cleanliness
The facility is generally noted for being clean, but there are complaints about unsanitary conditions in the bathrooms.
Customer Service
While many customers report positive interactions, there are also mentions of rude staff and unprofessional behavior from some employees.
SD
Steven Delfosse
6 days ago
3.0
I only ever really have issues every now and then, but usually a good experience with friendly staff
FS
Fred Sanders
6 days ago
1.0
KEDPLASMA IS A TOTAL JOKE!!! You wait forever to go back and donate.. been waiting for 30 minutes… still not called!!! The owner needs to fire a lot of people!!
SK
Samuel Koguc
Nov 11, 2025
3.0
I’m glad they raised the new donor rates, but this inflation ain’t gonna deflate. Bring back the $30 and $40 rates for the 6th and 7th donation in the month. #incentives
CM
Cindy Minor
Nov 7, 2025
5.0
Very clean and polite people.
RH
Robert Huhn
Nov 5, 2025
5.0
Always easy first thing in the mornings Mondays and Wednesdays!