LensCrafters

Reviews

• RH

  Rachel Hammond

  2 days ago
  5.0
  Julie is amazing ! Always greets me kindly and provides great service . This is my 3rd pair in a year and I will always go back to her .
• EE

  Elkin

  Jan 1, 2026
  5.0
  Great customer service and discount deals. Byron helped me pick a few purchases I needed and answered all of my questions. I would come back here, highly recommended.
• CP

  Chuck Puke

  Dec 30, 2025
  5.0
  Lethu was fantastic. She made sure I was happy and suggested some options with my insurance. I be back in January to get some sunglasses. Thank you.
• VL

  Violet Lively

  Dec 28, 2025
  5.0
  I loved this Lens Crafters / Eye Focus NW location. I came in for an exam appointment with Dr. Mark. He was incredibly kind, professional and made the process a breeze. I love when doctors explain things to me in layman’s terms and give a realistic approach. I work in the medical field and can say that Dr. Mark is a GEM. He explained what the prescription meant and interpreted the test results in a way that was easy to understand to somebody who’s never worn glasses before. My good experience doesn’t stop there! I loved the two women at the front desk also. I can’t remember their names to save my life, but both younger with dark hair. One of them preformed my pre-exam and explained all of the steps that would take place as we went. They no longer have to dilate the eyes with solution and instead use a new technology which I really appreciated. As for the LC staff, they were phenomenal. Delaney helped me choose some glasses for my new prescription and were the furthest thing from sales-y. If they do get commission, you’d never know because the interaction felt SO authentic. I tried on several pairs that weren’t doing it for me, and even the staff were encouraging me to continue looking through the selection because the fit wasn’t quite right based on their experience, while suggesting alternatives that would suit me better. The last pair I tried, Delaney and Sara turned around and went “Yes!! Those!!” and I completely agreed. One last comment that I think is super worthy of praise - during my short visit, I witnessed two things that will make me come back again: 1) I saw a staff member politely refuse a tip from a pt. and instead ask for a review if they were happy with their experience. 2) Another previous pt. came in and only had to state once that they didn’t want to be helped and wanted privacy while shopping - the staff were so respectful and didn’t approach her once. As you can probably tell, I can’t rave about my experience enough. So happy this business partners with Kaiser and I’m so grateful for the care I received. 🖤
• KC

  Kashawn Cooper

  Dec 13, 2025
  1.0
  Horrible Selection, & a very unfriendly ethnic woman who acted like i was ruining her break. I called the day before, asking specifically, for glasses with specific features. I was assured on the phone that there was a decent selection available with said features. So, we made an appointment for the next day @1. 5 minutes before my appointment i went in only to be told my person wasn't there, or this lady was trying to scalp/take someone else's customer. So, i asked her to show me the glasses with my specs, only to be instantly shot down. It was the 5th place I'd been hunting, already over it, then that. DON'T BOTHER! I went to Costco instead and Scored 2 perfect pairs!!!

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