LensCrafters

4.6
357 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
1248 Lloyd Center, Portland, OR
97232-1301, United States

Hours

Reviews

4.6
357 reviews
5 stars
315
4 stars
6
3 stars
5
2 stars
6
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional service, highlighting individuals like Alec, Emma, and Shiloh for their helpfulness and professionalism.

Staff Competence

Several reviews noted the staff's knowledge and ability to assist with finding the right glasses and addressing customer needs effectively.

Mixed Experiences

While many customers had positive experiences, some reported issues with service quality, including mistakes with prescriptions and delays in order fulfillment.

Store Environment

Customers appreciated the store's cleanliness and organization, contributing to a pleasant shopping experience.

Repair Services

The store received positive feedback for offering free repairs and adjustments, showcasing a commitment to customer satisfaction.
  • EM
    Emily Moe
    Nov 14, 2025
    5.0
    This business/ location was phenomenal. Special thank you to Shiloh, Dr. Nguyen and Lexi!! You guys made a tough day so much better. Thank you for the kindness and for being so thorough! I love my new glasses and contact prescription.
  • OS
    Ossama Shahead
    Oct 17, 2025
    5.0
    Garret at LensCrafters was fantastic! He went above and beyond to get me taken care of quickly and even offered to clean and tighten up my glasses without me asking. It’s rare to get that level of attention and genuine care. I really appreciate his professionalism and kindness—definitely made my visit a great one.
  • JA
    Josephine Akers
    Sep 29, 2025
    5.0
    I really like LensCrafters — they always help me find glasses that fit just right. Faye gives awesome customer service, and the eye doctor is super kind, really listens, and genuinely cares about your needs. Thanks so much for your great service and kindness!
  • GS
    Gail Streicker
    Sep 22, 2025
    5.0
    Faye was so kind and helpful. It was a really great experience to work with her.
  • DH
    Douglas Hagg
    Aug 24, 2025
    5.0
    Shiloh was incredibly helpful. I had suffered a pretty severe eye injury a few days prior and needed temporary glasses immediately. He was able to help out and find a solution despite myself being angry, tired, and nearly blind. Customer service at its best.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.