The Good Feet Store

Reviews

• ZB

  Zack Besler

  1 day ago
  5.0
  As far as customer service goes they did great. Very informative visit. Set me up for success. It’s too soon to see how their product works. So far it’s doing well.
• AW

  Andrea Walker

  Apr 4, 2026
  1.0
  I am disappointed to have to leave a negative review for a business with such high ratings, but my experience was both frustrating and misleading. I originally purchased arch supports from this company about 20 years ago for approximately $89, and they served me well until recently. When they began to wear out, I scheduled an appointment at the Happy Valley location to replace them. During my appointment with Matthew, I clearly explained my needs and the issues I was beginning to experience with my old insoles. Unfortunately, the sales process lacked transparency. At no point was it clearly explained that the products being sold were considered “medical devices,” that I would be entered into a medical profile system, or that all sales would be final with no money-back guarantee. I was expressed that the products were covered for life and could be exchanged due to normal wear and tear. I was presented with a three-part system (for work, exercise, and home use) and told that all components were necessary and designed to work together. When I reached checkout, I was taken back by a total cost of $2,200. After expressing that this was far beyond what I intended to spend and that I only needed a basic replacement similar to what I had previously, I was told the system was required to reap full benefits. After haggling for a bit the price was then reduced to $1,698 and I was told that was the best price I was going to get. Based on the information provided, I assumed there would be some flexibility if the products did not work for me seeing how I’m spending over a grand for this system. However, I later discovered that all sales are final regardless of your situation. After attempting to use the “strengtheners” for just two days, I experienced significant discomfort, including leg cramping and sharp pain radiating up my leg and foot when I would walk. It felt like pins and needles when I would stand. I was forced to switch back to the “maintainers” to alleviate all of the symptoms. I had to rub dmso on my legs in the morning and evening after using the strengthener to soothe the leg pain from the strengtheners. While I was told I could exchange for different sizes or types, this does not address the core issue that the system itself may not be suitable for every person. For products described as “medical devices,” there was no involvement from a licensed medical professional, no referral from my doctor, and no insurance coverage. This made the overall experience feel more like a high-pressure sales situation than a legitimate medical consultation. I strongly encourage anyone thinking about purchasing from The Good Feet store to fully understand the terms, pricing, and policies before making a permanent purchase here seeing that they clearly do not stand behind their own products.
• CE

  carolyn ellis

  Mar 15, 2026
  5.0
  I went in for the free foot assessment and I was amazed by Johnny. Who was down from the Happy Valley store to help, he walked me through everything and clearly listened to my issues and set me up with the essentials package and so far my pain went from 15 to just an occasional ache. You owe it to yourself to get these. Thanks again, Johnny.😊😊
• GB

  Greg Bell

  Mar 1, 2026
  5.0
  Johny was very helpful and mindful through the whole process, went with the 3 step process and it is night and day with my plantar fasciitis! Highly recommend this location, and the gentlemen who took car of me! 5/5!!!
• EA

  Emegin Aplington

  Feb 22, 2026
  3.0
  My experience was not great in terms of customer service . Specialist explain thoroughly how the arch support works, but he forgot to give me the new pair of insole. I amost ended paying the sample at the store. Bag wasn’t offered for my old insole, I did asked for it.

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