Quest Diagnostics - Closed

Reviews

• CJ

  Christine Jump

  Aug 5, 2024
  1.0
  Arrived at the Coburg Rd location at 3:45 to pick up a sample collection kit. This business profile says they're open until 4 and posted hours on the window say open until 4:30. But, it's closed. Locked up tight with a note on the door that says they're at lunch 12 pm-1 pm. . . hours ago.
• TL

  Trevor Lamberson

  May 3, 2024
  5.0
  Division location is in need of some major help! They are inept. Eugene oregon. All the other locations are good.
• RH

  Roy Harris

  Nov 17, 2023
  1.0
  Came into get blood drawn as a walk in. I was not informed that I needed an appointment. Never needed one in the past. One person working in the back. I'm watching the Lobby fill up faster than their getting processed. Walkins will never get seen with this type of system. Very disappointed with this experience.
• KC

  Kelly Casey

  Jul 5, 2023
  1.0
  YOU NEED A RECEPTIONIST. Stop tourturing your kind phlebotomist, they should not be expected to do the job of multiple people. Here I am again at quest and I walk in and two older gentlemen are having trouble with the kiosk. I help the first man sign in to the kiosk getting him the last stand by appt. I help the second man make an appt. He doesn’t know what a QR code is so I walk him through this, then he continues to have trouble making an appt on his phone. Then it’s my turn and I make an appt but meant to join the stand by wait. Now I’m unable to change my appt at the kiosk. This place is backwards, is NOT in any way user friendly, and honestly needs to get itself together. I will be begging my doctors to allow me to go to a different lab. Really need someone at the front desk. The kiosk does not give all the options of why someone would be coming in. I wish my doc worked with Legacy, much better place to go.
• PW

  Patty Weller

  Dec 13, 2022
  1.0
  We had an appointment at 9:30 , it's now 10:00 and it registered as a walk in. Now still have wait time. Erg.