Quest Diagnostics

Reviews

• CA

  chris altman

  5 days ago
  1.0
  Your policies are ridiculously restrictive and have nothing to do with HIPAA, your staff is clearly terrified of making mistakes, and on top of that they're poorly trained. When I'm about to pass out, the last thing I need is some poor tech freaking out and saying Sorry a million times. You've forgotten to fax paperwork, messed up several blood draws on me, and you've trained your staff to essentially lie to placate patients. Shame on upper management.
• EB

  Elli Bird

  Mar 28, 2026
  2.0
  the quy had no personable skills, hurried the whole process, completely uncaring, music too loud, couldn't hear him, instead of turning it down, he yelled over it, overwhelming, blood spurted all down chair arm and to floor, he removed gauze to look, moved it and reapplied, putting dirty part of gause on the bloody hole, needle felt too big (?), painful, when he put new viles on vein tap, it pushed in further, he began protesting about me doing a ferritin order bc it was referred in jan (March now) but he did it, he was unfriendly, caused stress, tried wiping blood off arm with 4 tiny alcohol pads, but blood still left on arm, just use a bigger thing to clean up properly, stop rushing, connect with your patients, don't act they they annoy you just by existing. Everyone I've ever seen at quest prior has been the opposite, friendly, made me feel welcome and cared for. The TV in waiting room was stressful, too loud, constantly yapping at us, I verbally spoke to it, I said, "I hate you. Shut up!"
• JM

  Jamie Melcher

  Mar 20, 2026
  5.0
  Appointment was right on time, no waiting. The phlebotomist was friendly and draw was painless.
• MO

  Ms. “I smile at dogs” Oakley

  Mar 16, 2026
  1.0
  Um. Made an appt to drop off specimin. Been waiting more than an hour! Soon the specimin will not be viable. Waiting room full of sick people. I hope i never have to come to this one again. Also NOT the phlebotomist fault...this is bad management. People are getting angry in here. Nobody has time to sit to wait for an appt for an hour or two just to drop a sample off.
• JB

  Jackie Balsinger

  Mar 12, 2026
  5.0
  I use quest because I currently do not have insurance and they are so wonderful and caring. Getting my blood taken is hard and they help me feel comfortable. They are the best!